Security Account Manager

Sunstates Security is seeking a Security Account Manager to oversee operations for our client located in the Chicago/Suburban area. The Account Manager will be responsible for the overall day-to-day management of a contract site, including operations, customer service, personnel oversight, and ensuring compliance with all security and safety standards in alignment with Sunstates Security objectives.

The position offers a starting wage of $26/hour, depending on experience, along with a comprehensive benefits package that includes medical, dental, vision, and life insurance coverage, a 401(k) plan with company match, generous paid time off, tuition assistance, and more.

While duties may vary, the Account Manager will be responsible for the following:

• Promote and maintain high standards of integrity, responsiveness, and work quality by leading through example.
• Oversee training and development of all field personnel, including Security Officers, Shift Supervisors, and Site Supervisors, ensuring understanding and compliance with site-specific procedures and company policies.
• Conduct weekly visits to all assigned locations to engage directly with officers, assess program effectiveness, provide training, and recommend improvements based on observations and feedback.
• Gather and evaluate client and site feedback to identify trends and opportunities for improving service delivery. Maintain a strong on-site presence and regularly interact with site leadership and staff.
• Manage uniform distribution, returns, and inventory control.
• Support recruitment and onboarding efforts, including interviewing, hiring, training, and completion of all required documentation and licensing.
• Oversee daily operational tasks such as scheduling and payroll processing, which may require occasional after-hours or weekend availability.
• Conduct routine quality assurance inspections and site evaluations to ensure service standards are consistently met.
• Collaborate closely with the Operations Manager and site leadership to achieve organizational goals through ongoing communication and coordination.
• Perform additional duties as needed in a dynamic operational environment.

• Valid PERC Card preferred
• Minimum of 4 years of management experience in security, law enforcement, or military required
• Proven leadership and management skills
• Comfortable using technology and security systems
• Strong surveillance and observational skills
• Ability to analyze information and communicate effectively
• Excellent customer service skills
• Experience with staffing, budgeting, reporting, and scheduling
• Ability to work flexible hours, including emergencies, special events, and additional shifts as needed

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.