Security Account Manager

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Description:

Sunstates Security has an immediate opening for a talented and motivated Account Manager based in Spartanburg, SC. This position is responsible for the overall management of a security program supporting a large-scale, high-security operational environment. The Security Account Manager leads day-to-day operations,supervises personnel, and ensures services are delivered in a consistent and reliable manner. he role requires strong leadership, organization, and decision-making while maintaining control of the operation as conditions change over time.

This position offers an annual salary of $80,000 - plus industry-leading benefits, including medical, dental, vision and life insurance, 401(k), PTO, tuition assistance, and more.

Overall Responsibilities:

• Oversees daily security operations across all assigned posts and shifts, including access control, patrol activity, delivery coordination, and general site coverage.
• Ensures that staffing levels are maintained, schedules are accurate, and operational expectations are consistently reinforced.
• Responds to site issues in real time and ensure qualified support is always in place.
• Leads a structured team that includes an Assistant Account Manager, along with field supervision and shift-level leadership.
• Supports day-to-day execution and helps maintain consistency across all shifts.
• Serves as the primary point of contact for the client and is responsible for maintaining a high level of service.
• Regular communication is expected to address concerns, provide updates, and ensure the security program continues to meet expectations.
• Ensures that all personnel are properly trained and remain compliant with company and site expectations.
• As the program develops, a dedicated training function will support structured training and drill activity.
• Ensures this program remains consistent across all shifts.
• Responsible for scheduling, payroll coordination, and general administrative oversight.
• Account inspections, quality checks, and performance tracking tools are used to maintain standards and identify areas for improvement.
• Responsible for maintaining the account within budget and service expectations, including monitoring overtime and turnover.
• When deficiencies are identified, action plans are implemented to correct them.

Qualifications and Experience:

• A minimum of 5–8 years of security experience is preferred, with at least 3 years in a leadership or management role.
• Experience in high-security or critical infrastructure environments is strongly preferred, particularly in large-scale or hyperscale operations.
• Working knowledge or exposure to security and compliance frameworks such as ISO 27001, SOC 2, NERC, or similar standards is highly valued.
• Experience operating in environments with compliance requirements, such as BIS or similar regulatory frameworks, is preferred.
• Background in construction environments, power generation/distribution, cooling systems, or other infrastructure-heavy operations is strongly preferred.
• Strong communication, leadership, and organizational skills are required, along with the ability to operate in a fast-paced and evolving environment.