Full-Time Account Manager - $32.26/hr Kelso, WA (#59)

Overview

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Skills / Requirements

HIRING IMMEDIATELY

Sunstates Security is hiring a Full-Time Account Manager in Kelso, WA. This position will work the first shift and offers a pay rate of $32.26/hr- paid weekly.

Anticipated start date: 07/02/2026

**Applicants based out of Oregon are welcome to apply!**:

Oregon applicants will be considered based on the following:

• Applicant is located within a two-hour range of the Kelso site
• Applicant holds a valid Oregon DPSST Security license
• If hired: Applicants will apply for and pay out of pocket to obtain a Washington state security guard card within 90 days of employment at the Kelso site. (Our hiring managers will assist you with this)

Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental & vision benefits, employee referral bonuses, paid time off, premium holiday pay, tuition reimbursement, and more – available for qualified candidates!

General Requirements:

• Minimum one year security officer, military, or Law Enforcement experience preferred.
• CPR/First Aid certification preferred
• Experience in supervisory or management
• Successfully complete Sunstates background check which includes a 10 Panel Drug Screen and the clients more extensive background check.
• Exceptional report writing skills and the ability to observe and report incidents accurately.
• Read and understand written instruction and communicate information and ideas in clear and concise written form.
• Must regularly stand or walk for extended periods of time and distance.
• Must always be accessible for phone communication.
• Mentally analyze a situation, solve problems, and make decisions under pressure in the area of responsibility.
• Advanced level/knowledge of computers and technology 
• Great customer service and communication skills 
• Ability to regularly travel to all contracted sites for clients as needed 

Management/Leadership: 

• Lead, train, motivate, and develop site Security Officers while supporting efficient, ethical, and customer-focused operations.
• Recruit, onboard, and support employees with HR and branch leadership while ensuring training, licensure, and qualification requirements are met.
• Manage performance, coaching, corrective actions, employee relations, and officer records in alignment with company policy and regional guidance.

Operations: 

• Coordinate with the Region and customer to set site goals, communicate objectives, and implement action plans for staffing and operations.
• Manage schedules, time-off requests, weekly hours, personnel matters, inspections, scorecards, and eHub Quality Assurance checks.
• Submit monthly Account Inspections by the 3rd and remain available for security questions or site events or assign a qualified backup.

Cost Control & Budgetary: 

• Keep accounts on budget and aligned with service targets by addressing deficiencies and managing overtime, turnover, and uniforms.

Business Development & Customer Relations: 

• Maintain strong customer relations to support retention and satisfaction while promoting Sunstates’ professionalism, ethics, and growth.

An Account Manager may perform a multitude of duties as specified by the Post Orders and Standard Operating Procedures (SOP). The Security Officer will read and become extremely knowledgeable of Post Orders and SOP and will be able to act quickly and efficiently according to such directives.

Education Requirements (All)

High School diploma or equivalent

Certification Requirements (All)

CPR/1st Aid
WA State Security License

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Educational Assistance