Front Desk Officer $19.50 (#95)

Overview

Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.

We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.

Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.

At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.

Job Skills / Requirements

Hiring Immediately!!

We are currently hiring for Full-Time Downtown Front Desk Officer for in the Downtown Charlotte, NC area.

Monday- Saturday, 1st and 2nd shift is available.

Pay: $19.50/hr- weekly pay

Applicants must have excellent customer service, good communication skills and have a professional appearance.

Key Responsibilities:

• Greet, welcome, and assist visitors in a professional and courteous manner
• Answer, screen, and direct incoming phone calls
• Manage visitor sign-in and maintain front desk security procedures
• Handle incoming and outgoing mail, packages, and deliveries
• Maintain reception area cleanliness and organization
• Schedule meetings and manage conference room calendars
• Assist with basic administrative tasks (data entry, filing, scanning)
• Support office supply inventory and ordering
• Coordinate with internal teams to direct inquiries appropriately
• Follow company policies related to confidentiality and professionalism

Required Qualifications

High school diploma or equivalent

1 year of experience in a front desk, receptionist, or customer-facing role

Strong verbal and written communication skills

Professional appearance and demeanor

Excellent customer service skills

Basic computer proficiency (Outlook, Word, Excel, phone systems) Ability to multitask and maintain organization in a fast-paced environment

· Conduct regular patrols of the property on foot and via golf cart.

· Monitor premises to prevent theft, violence, or infractions of rules.

· Respond promptly to incidents, alarms, and emergencies.

· Communicate clearly and professionally via radio, phone, and in-person.

· Maintain detailed and accurate incident reports and daily activity logs using computer systems.

· Collaborate effectively with team members, building management, and law enforcement when necessary.

· Provide excellent customer service and maintain a professional demeanor at all times.

· Enforce building policies and procedures consistently and respectfully.

· Monitor access points and verify credentials of individuals entering the premises.

· Assist with evacuation procedures and emergency response protocols.

Qualifications:

· Minimum 1 year of experience in physical security or a related field.

· Strong verbal and written communication skills.

· Proficient in basic computer applications (e.g., email, incident reporting software).

· Ability to stand and walk for extended periods.

· Must be able to work all shifts as needed, including weekends and holidays.

· Reliable transportation to and from

Education Requirements (All)

High School diploma or equivalent

Certification Requirements (All)

PPSB License

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, 401K/403b Plan, Educational Assistance