Service Lead

Description: 

The Service Lead’s daily primary objective is to assist the Branch Manager and/or Service Manager with shop flow and service quality to ensure timely, accurate service and repair to the rental and delivery fleet. Prioritize and assign repairs of all “downed” equipment to ensure it is quickly brought back into service within company guidelines. The position also consists of performing regular preventative maintenance and major repairs approximately 75% of the time. Ensure that all mechanics properly and timely complete documentation, monitor part orders and expenses. Monitor and provide appropriate safety, process, and technical performance and training. Provide frequent feedback to service leadership on shop activities and individual performance.

Duties and Responsibilities:

• Collaborate to establish daily work priorities of shop and yard employees

• Facilitate effective communication with shop via huddles, meetings, and one-on-one interactions

• Assist with key decisions regarding all major equipment repairs, ensuring that any warranty or customer damage issues are promptly addressed and communicated to the Service and/or Branch Manager

• Ensure adequate availability of essential shop supplies for seamless operations

• Serve as a liaison between the shop and office, addressing equipment issues such as breakdowns, customer damage, etc.

• Demonstrate and instruct advanced troubleshooting /diagnoses and repair techniques for equipment

• Demonstrate and provide training on repairing gas and diesel engines, complex hydraulic systems, electrical systems, and drive trains to include manual and power shift transmissions on equipment and trucks

• Provide instruction in welding techniques including electric arc ‘stick’, gas welding and brazing

• Conduct thorough inspections, servicing, testing, and refueling equipment prior to tagging it “Ready to Rent” 

• Ensure upkeep of all decals, safety warnings and company ID stickers

• Maintain accurate records documenting equipment maintenance and repair, including field service paperwork

• Utilize part books and requisition forms to accurately order parts as needed

• Maintain and ensure a safe working environment

• Maintain a clean and orderly shop environment, particularly in personal work areas, by returning tools to designated location, clearing benches, and sweeping or mopping the shop area at the end of each workday

• May assist with general yard person duties including customer assistance

• May assist with the washing and staging of equipment 

• May deliver or pick-up equipment to or from job sites as needed

• Promptly report safety incidents/violations to Branch and/or Service Manager

• Assist in training new mechanics

• Maintain company vehicles in accordance with established standards

• May perform other duties as assigned

Experience:

• Minimum 3 years’ service maintenance experience 

Qualifications/Requirements: 

• Consistently adhere to safety policies, procedures, and guidelines

• Possess mechanical knowledge of construction equipment 

• Exhibit leadership skills to effectively guide team members

• Consistently demonstrate excellent customer relation skills to include professionalism, positivity, and problem-solving

• Effective communication skills to include active listening and assimilating information

• Demonstrate exceptional organizational skills and efficient time management techniques 

• Successfully manage multiple priorities concurrently, ensuring tasks are completed efficiently and effectively

• Exhibit attention to detail and organizational skills

• Demonstrate sharp critical thinking skills to analyze situations and make informed decisions

• Proficiency in basic mathematics skills to solve problems

• Ability to demonstrate basic computer and typing skills

• Ability to grasp and apply new information quickly

• Ability to focus on details and complete tasks with accuracy

• Ability to read, write, and speak English, bilingual is a plus

• Ability to grasp and apply new information quickly

• Full range of motion, agility, and strength to lift one's body into/out of large vehicles, trailers, equipment. 

• Capable of normally lifting 25 lbs., frequently lifting 50 lbs., and occasionally lifting 90 lbs. with the assistance of mechanical aid or lift assistance

• Minimum age of 21 years required to drive Company vehicles, requires a valid driver license and ability to maintain a good driving record qualifying to safely drive a Company vehicle for work purposes 

• To drive a Company commercial motor vehicle, drivers must obtain and consistently maintain a DOT medical card

• Comply with regular and predictable attendance

• Must maintain a professional appearance

• May be subject to undergo additional background checks and drug and alcohol testing to gain access to restricted job sites

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