What are the responsibilities and job description for the Sales Center Representative II position at Sunstate?
Sales Center Representative II
Sunstate Equipment Co.: Where Safety and People are Core Values
We care about our People and it shows!
Sunstate's Advantages
- Strong health benefits (Medical, Dental, Vision)
- 401k with Company Match
- Generous PTO with vacation, sick time, personal time, holidays, and a floating holiday
- Wellness Program
- Life and disability insurance
- Employee Assistance Program
- Free equipment rentals
Key Responsibilities
- Expedite Time to Revenue: Quickly secure first orders for new accounts and establish quick rapport with customers to expedite revenue generation.
- Account Development: Focus on retention, customer growth, engagement, and overall satisfaction within an assigned book of business.
- Complex Negotiations: Navigate complex rental agreements and pricing structures to meet both customer and company objectives.
- Cross-Department Collaboration: Work closely with branch operations and logistics teams to ensure timely deliveries of equipment.
- Upselling and Cross-selling: Identify upsell and cross-sell opportunities, particularly for long-term rentals, increasing revenue.
- Outbound Sales Campaigns: Support outbound sales campaigns for high-priority customer segments, including strategic accounts and industrial projects.
- Troubleshoot Escalations: Handle billing issues, contract term disputes, and service-related escalations to maintain customer satisfaction.
- Customer Trends Analysis: Analyze customer usage trends to create targeted initiatives and offer specialized solutions.
- Mentorship: Assist in coaching and mentoring Sales Center Rep I team members, providing guidance and support for their professional development.
- Sales Enablement: Collaborate with marketing and sales leadership on sales enablement strategies to improve overall team performance.
- Used Equipment Sales: Identify and convert interest in used equipment into sales opportunities, assisting customers with their purchasing needs.
- CRM Documentation: Ensure all customer interactions, quotes, and account updates are accurately logged in the CRM system.
Qualifications/Requirements:
- Customer Service: Superior interpersonal and communication skills, both verbal and written. Bilingual Spanish is a plus.
- Sales & Negotiation: Proven ability to build rapport, manage accounts, negotiate pricing, and close deals.
- Mentorship: Ability to mentor and guide junior team members.
- Technical Proficiency: Proficient in Microsoft Office (Outlook, Word, Excel). CRM experience is a plus.
- Industry Knowledge: Knowledge of construction equipment and the construction industry is a plus.
- Call Center Experience: Prior outbound call/call center experience required.
Interested? Apply now! LI-LH1
Sunstate is a proud Second Chance employer that evaluates every candidate on a case-by-case basis.
Why Choose Us?
At Sunstate, every employee is valued, respected, and fairly compensated. More importantly, every employee has a voice that deserves to be heard. We are working hard to challenge the typical ways of business and develop an environment where our employees feel safe, comfortable, and look forward to coming to work. No matter which location you visit, you can’t help but feel the close-knit work-family environment.
We have strategically and organically grown our company from within, promoting from the ground up and providing employees with opportunities to explore their different passions within our own walls. This culture allows our people to develop valuable, marketable skills they can use throughout their career. Plus, with benefits like Baby Bonding, My Holiday vacation time, and discounts on everything from movie tickets to cell phone bills, we’re constantly evolving our resources to provide our people with tools to make their lives easier!
Be YOU at Sunstate
At Sunstate Equipment, we are actively fostering a workplace culture where individuals of all identities and life experiences feel genuinely valued, respected, and appreciated. As a proud equal-opportunity employer, we wholeheartedly welcome candidates from diverse backgrounds and cultures. We recognize and celebrate the unique perspectives they bring, with the understanding that they are the fuel for the innovative ideas that drive the evolution of our industry
Sunstate Equipment Co. is an Equal Opportunity Employer
A Drug Free Workplace and Participates in E-Verify
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