Principal Cloud & Telephony Architect

Position Summary

The Principal Cloud and Telephony Architect is a senior technical leader responsible for enterprise architecture, design, and operational excellence across cloud infrastructure (IaaS) and SaaS-based enterprise telephony (Dialpad). This role defines and governs cloud platform standards, resilience and disaster recovery strategy, service management practices, and operational/network support models—while ensuring consistent, secure, highly available communications across multi-site locations throughout the US.

This role partners closely with Development, Operations & Network, Security and key business stakeholders to deliver scalable platforms, reliable services, and measurable outcomes (availability, performance, cost efficiency, and supportability).

Key Responsibilities

Enterprise Cloud Architecture (IaaS)

• Own enterprise cloud reference architectures and patterns for compute, storage, networking, identity, and security across one or more cloud providers (e.g., Azure/AWS/GCP).
• Lead platform decisions for landing zones, account/subscription strategy, network segmentation, routing, DNS, and connectivity (VPN/ExpressRoute/Direct Connect).
• Define and enforce standards for IaC (Infrastructure as Code), configuration management, environment consistency, and platform governance.
• Design and guide implementation of cloud operational models: patching, capacity management, performance monitoring, incident response, and lifecycle management.

Disaster Recovery, Resilience, and Continuity

• Work with the teams to ensure that the DR strategy and resiliency tiers (RTO/RPO targets) are established for critical services.
• Establish DR testing programs (tabletop functional failover), runbooks, and continuous improvement cycles based on lessons learned.

Network & Operational Support (Cloud Sites)

• Partner with Network and Security teams to design reliable hybrid connectivity and site readiness standards for multi-site operations.
• Define and oversee operational controls for routing, QoS, firewall rules, segmentation, and secure remote administration.
• Ensure observability and troubleshooting coverage across cloud infrastructure, WAN/ISP circuits, and unified communications traffic paths.

Dialpad SaaS Telephony Architecture & Operations

• Serve as the technical owner for the enterprise Dialpad telephony environment, including architecture, provisioning strategy, and ongoing operations.
• Define governance for number management, call routing policies, auto attendants, call queues, ring groups, integrations, and role-based administration.
• Design multi-site deployment standards: site dialing plans, emergency calling considerations, device standards (desk phones, softphones, headsets), and user lifecycle workflows.
• Establish reliability and support practices for voice quality and performance (latency, jitter, packet loss), including cross-team troubleshooting with Network/ISP partners.
• Lead vendor management and escalation with Dialpad and related carriers/providers; review releases and coordinate change adoption.

Required Qualifications

• 10 years in infrastructure/platform engineering, with significant experience in enterprise cloud architecture (IaaS) and operational leadership.
• Deep expertise in cloud networking concepts (VPC/VNet, routing, DNS, load balancing, firewalls, private connectivity).
• Strong background in resilience/DR design, including RTO/RPO planning, dependency mapping, and DR testing.
• Demonstrated capability to lead cross-functional programs and influence architecture decisions across multiple teams.

Telephony / Unified Communications Requirements

• Experience architecting and supporting enterprise telephony in a SaaS model (Dialpad strongly preferred).
• Understanding of voice fundamentals and troubleshooting: SIP concepts, call flows, QoS, and voice-quality drivers (latency/jitter/packet loss/MOS).
• Experience operating multi-site telephony deployments across geographically distributed locations in the US.
• Familiarity with device and endpoint standards (softphone/deskphone/headsets), onboarding/offboarding workflows, and admin governance.