What are the responsibilities and job description for the Inside Sales position at Sunstate?
Description:
The Inside Sales position consists of increasing revenue through the acquisition of new accounts, suggestive selling techniques, and fostering and nurturing through professional relationships. Responsibilities with a focus on coordinating and delivering services to our customers, such as processing orders for deliveries and pick-ups, as well as handling telephone inquiries that may involve some mechanical or operational troubleshooting with equipment. Acting as a virtual link between customers, sales, dispatch, and management, the incumbent ensures quality solutions and service.
Duties and Responsibilities:
• Answer and document all incoming telephone calls to assist customers with rental needs, including assisting customers, outside sales, vendors, Sunstate administrative personnel, and all other inquiries
• Perform all routine rental transactions including creating rental reservations, scheduling the pickup of off rent equipment, creating rental quotes, and may include processing all returned driver, yard
• Assist all walk-in customers, vendors, potential job applicants, or any other person that walks in the door in an upbeat and professional manner
• Assist customers with selecting the appropriate type of equipment for their job to ensure customer satisfaction and safety
• Communicate via two-way radio with the yard and shop relative to assisting customers in loading/unloading of equipment and communicating equipment needs for orders
• Review the credit card rental file daily to ensure proper and accurate billing
• Enter all lost rentals, rate inquiries, and service calls into the counter logbook
• Review the open contract bin regularly to look for items that should be sold for rent, contracts that have already been closed and review the open credit card rentals file to ensure accuracy
• Communicate any leads to the field sales personnel for their follow-up.
• Maintain a neat and organized workspace to include replenishment of forms and other supplies
• May be required to help load/unload and deliver equipment for the customers
• May be scheduled and required to work extended hours and/or on-call/standby rotation
• May perform other duties as assigned
Experience:
• Minimum 1-years’ experience in customer service, preferably in a role that involves directly assisting customers over the phone and in-person. Experience in sales, construction, or a related industry is advantageous.
Qualifications/Requirements:
• Consistently adhere to safety policies, procedures, and guidelines
• Consistently demonstrate excellent customer relation skills to include professionalism, positivity, problem-solving
• Demonstrated ability to be responsive to customers, address concerns promptly, and diffuse sensitive customer issues with tact and empathy
• Strong communication skills to include listening, assimilating information and conveying solutions swiftly and efficiently
• Exhibit sales abilities encompassing negotiation techniques, tracking leads, and processing orders, essential for effectively securing sales transactions
• Collaboration with teammates in other departments to ensure smooth order fulfillment and customer satisfaction
• Proficiency in intermediate to advanced computer and typing skills; use of multiple computer monitors
• Proficiency in basic mathematics skills to solve problems
• Possess excellent phone skills such as the ability to effectively communicate with customers while maintaining a friendly, energetic tone and handling multiple phone lines
• Possess critical thinking skills
• Aptitude for problem-solving in a fast-paced environment
• Ability to learn about various construction rental equipment through continuous learning and skill development
• Ability to set and achieve goals, work independently, and take initiative
• Ability to manage multiple responsibilities simultaneously while attending to customer needs and providing high level of follow-up
• Ability to focus on details and complete tasks with accuracy
• Ability to provide and source solutions with core equipment
• Ability to read, write, and speak in English, bilingual a plus
• Ability to lift 25 lbs., occasionally lift 50 lbs., and possibly lift 90 lbs. with the assistance of a lifting aid
• Minimum age of 21 years required to drive Company vehicles, requires a valid driver license and ability to maintain a good driving record qualifying to safely drive a Company vehicle for work purposes
• Class A or B CDL License a plus
• Comply with regular and predictable attendance
• Must maintain a professional appearance
Working Conditions:
WORK ENVIRONMENT: Majority of work is performed indoors with required exposure to the outdoors. Potential for exposure to outside elements. Use of personal protective equipment (PPE) such as safety glasses, gloves, etc., where required.
PHYSICAL DEMANDS: Requires presence at assigned workstation, extended periods of standing and sitting. May require some travel (training purposes, coverage at other branches, etc.) Ability to lift 25 lbs., occasionally lift 50 lbs., and possibly lift 90 lbs. with the assistance of a lifting aid.
HAZARDS: Awareness of inherent risk and exposure of the job, working amongst large industrial equipment. There may be exposure to chemicals such as gasoline, diesel fuel, propane, and cleaning solvents.
*Each employee has a duty to be fully alert (unimpaired physically or mentally) and capable of regularly working safely.