Client Service Associate

SUMMARY: The Client Service Associate is responsible for providing individualized, person-centered care to ensure our clients experience a safe, engaging, and fulfilling day. The associate will facilitate age and interest-appropriate programs that promote social, emotional, cognitive, and physical development. This role includes providing personal care as outlined in individual care plans to support optimal daily functioning with respect and dignity. This position may also be trained in other departments as needed due to client census. This position actively works toward enhancing the organization’s mission, vision, values, and goals by assisting the Director and Leads, ensuring a value-based, employee-oriented, collaborative, high-performance team culture that is focused on innovative client solutions.

Essential Functions, Duties, and Responsibilities:

· Works with Day Service Lead to ensure clients participate in daily/weekly/monthly schedule of programs, outings, events, and activities based on needs, abilities, and interests of clients; develops, implements, and evaluates programming that impacts client lifestyle, promotes positive behaviors, stimulation, and meaningful socialization on a 1:1 basis or in groups.

· Assist Lead with researching and planning of monthly activity schedules; utilizing creative thinking to benefit the clients served.

· Maintains all safety protocols and ensures the client area is clean and sanitized per policy and procedure.

· May be asked to lead Life Skills Classes as needed. Transport clients for services and activities as scheduled.

· Assists with personal care as needed; to maintain an optimal level of functioning, cleanliness, eating/meal preparation, toileting, ambulation, etc. Ensure all medications are correctly administered according to the medication protocol and ensure safety during lunch and snack breaks.

· Application and maintenance of orthotics as prescribed.

· Works closely with the Lead to report on the status of clients based on their care plans.

· Works with volunteers when scheduled for activities and events.

· Maintain and demonstrate the Mission, Vision, and goals of SRDC at a high level.

· Participate in continual professional development.

· Other duties as assigned.

Skills, Knowledge, Qualifications, Experience

• Outgoing and friendly to all.
• Ability to maintain confidential information, display good judgment, and respond to emergencies or in difficult situations.
• Deal effectively with people at all levels of responsibility, including visitors, clients, staff, and volunteers.
• Ability to attend to multiple tasks throughout the workday, coordinating various priorities and schedules accurately.
• CNA certified or PCW, Special Education Teacher/Assistant preferred and/or working with adults and with disabilities or experience with a senior population serving those with memory loss related to Alzheimer’s or other forms of dementia; minimum 2 years’ experience preferred.
• Minimum High School Diploma or Equivalent.
• Valid Driver’s License and Excellent Driving Record with 2 years’ experience,
• Minimum Eighteen (18) years of age.
• Safety Conscious, Dependable, Good decision-making skills.
• Ability to respond effectively during medical emergencies.
• Ability to organize, prioritize, and manage tasks without direct supervision.
• Excellent oral and written communication skills; able to effectively communicate with clients, co-workers, volunteers, and management.
• Deal effectively with people at all levels of responsibility, including participants, staff, volunteers, etc.
• Patient, self-confident, and sensitive to individual needs.
• Able to adapt easily to frequent change.
• Excellent customer service and listening skills.

· Team Player - work with others to execute the policies and goals of the organization.

· CPR/AED and First Aid Certified or within 6 months of hire.

Job Types: Full-time, Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $18 - $21