What are the responsibilities and job description for the Phone Operator position at Sunshine Clinic?
Overview
We are seeking a professional and courteous Phone Operator to join our team. This role is essential in providing excellent communication support, managing multi-line phone systems, and ensuring smooth daily operations at our front desk. The ideal candidate will possess strong interpersonal skills, be highly organized, and demonstrate proficiency in clerical tasks. Multilingual or bilingual abilities are a plus, enabling effective communication with diverse callers. This position offers an opportunity to develop administrative experience within a dynamic environment.
Duties
- Answer and direct incoming calls using multi-line phone systems efficiently and courteously
- Provide exceptional phone etiquette to ensure positive interactions with clients, visitors, and staff
- Manage front desk responsibilities including greeting visitors and handling inquiries
- Perform data entry and maintain accurate records of communications and appointments
- Assist with clerical tasks such as filing, scheduling, and document preparation
- Support dispatching operations by relaying messages and coordinating appointments or deliveries
- Handle administrative duties that contribute to the overall organization of the office environment
- Maintain a professional appearance and demeanor at all times during interactions
Experience
- Previous clerical or front desk experience is preferred, especially in administrative roles involving phone operations
- Familiarity with multi-line phone systems and basic data entry skills is highly desirable
- Strong communication skills, both verbal and written, are essential for success in this role
- Experience with phone etiquette and customer service best practices is a plus
- Typing proficiency and attention to detail are important for accurate data management
- Bilingual or multilingual abilities are advantageous for serving diverse populations effectively
Job Type: Part-time
Pay: From $10.00 per hour
Expected hours: 16 – 24 per week
Work Location: In person
Salary : $10