What are the responsibilities and job description for the Operations Manager - Janitorial position at Sunshine Cleaning Systems, Inc?
Operations Manager - Janitorial
Position Summary
Responsible for ensuring and improving the performance, productivity, efficiency, and profitability of organizational operations through the provision of effective methods and strategies.
Responsibilities
Coordinates and supervises the work of Area and Project Managers. Conducts periodic meetings with staff to coordinate and discuss policies, procedures, budgets, equipment, techniques, and safety.
- Ensures Customer satisfaction through satisfactory service and account retention.
- Ensures that the work identified in the specifications is performed properly, on time, safely and within the budget.
- Ensures labor, material, and other costs are at or below budget with each contract.
- Uses computer products to track work. These products include work tickets, project status reports, hours by employee, product utilization, etc.
- Periodically reviews all accounts. Directs retuning of accounts to increase profitability and/or achieve defensive marketing goals.
- Conducts training for Area and Project Managers. Ensures that all personnel are properly trained so they can accomplish all assigned duties.
- Monitors use of supplies and equipment. In some locations may be responsible for the supply function.
- Maintains quality control over all work performed by assigned personnel through regular written inspections and positive feedback.
- Responds daily to oral requests from the customer.
- Completes all work in a professional manner commensurate with industry and safety standards.
- Assists in the marketing effort.
- Any other duties as assigned.
Qualifications
- 3-5 years of previous experience as an Area Manager or Project Manager in the Commercial Janitorial industry
- Initiative, leadership, time management
- Attention to detail and decision making
- Communication Proficiency
