What are the responsibilities and job description for the Lead Cashier, FT (Founders Square) position at Sunshine Ace Hardware?
Lead Cashier
Full Time
Naples, Florida (Founders Square)
Our family-owned business has been providing career opportunities and adding economic value to our local economy since 1958. Our customers have come to depend on the helpful advice our friendly associates provide. We offer competitive pay, great benefits, and a flexible, family-oriented environment to work in. Whether you are looking for part-time opportunities or a new career, Sunshine® Ace Hardware is a great place to work.
Your Role
- Provide legendary customer service to every customer, every time
- Performs all functions of the cashier role
- Assists with overseeing all front-end activities which includes monitoring cash accountability, reconciling the shift and assisting with schedules
- Assists in motivating and coaching cashiers
- Trains and develops cashiers on customer service best practices
- Oversees front-end maintenance (i.e. cleaning, merchandising, completing cashier checklist, supply replenishment, etc.)
- Assists with cashier meetings and provides training and development of new cashiers
- Responds to customer complaints, resolves and follows up or involves management
- Answers incoming telephone calls and assists customers while following company’s guidelines
- Promotes the Ace Rewards Program and provides the necessary training; monitors the program’s success rate and new enrollments
- Assists in providing safety and security including theft, robbery and loss prevention training and awareness
- Serve as a role model to teach and share knowledge with other cashiers and sales associates
About You
- Minimum of 2 years of retail cashier experience in a similar or closely related position
- Proven exceptional customer service skills & the ability to help maintain a customer focused culture
- Ability to use a cash register (point of sale or POS system), computer, telephone, and other equipment
- Ability to work as part of a team and interact with customers of various socioeconomic levels, persons in differing company roles, vendors, guests and ACE corporate representatives
- Solid interpersonal/communication skills
- Ability to provide and accept balanced feedback
- Ability to multitask and meet deadlines
- Must be able to stand for long periods of time
- Must be able to reach, grasp, bend, climb, stoop frequently
- Must be able to frequently lift loads up to 40 lbs. unassisted and able to push and pull carts with products over 40 pounds with assistance.
Eligible Employees Also Receive
- Quarterly Bonuses
- Paid Time Off
- Medical, Dental & Vision Insurance
- Disability, Critical Illness, Accident Insurance
- 401(k) Plan
- Company 401(k) Matching Contributions
- Employee Assistance Program (EAP)
Sunshine® Ace Hardware provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sunshine® Ace Hardware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
