What are the responsibilities and job description for the IT Field Support Technician position at Sunset Technologies?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Our company is a small and growing technology company. We are dedicated to providing the highest level of service to dental practices and other types of healthcare offices across the country. Our mission is to help our clients feel Rest Assured, knowing that their practice is in good hands.
We are looking for dedicated professionals who share our passion for helping dental practices thrive. If you are looking for a challenging and rewarding career in the dental industry, we encourage you to apply for our open positions. Join us in our mission to help our clients feel Rest Assured!
Who is Sunset Technologies?
Who is Sunset Technologies?
Sunset Technologies is the premier provider of tailored technological solutions and support for the dental sector, specializing in seamless integration and innovative advancements. We understand the critical importance of uptime - ensuring that a dental practice's systems are consistently operational, allowing the practice to deliver uninterrupted patient care and maintain optimal efficiency. Demonstrating a solid commitment to scalability, security, and continuous support, we empower practices to achieve maximum uptime and serve as trusted partners, guiding businesses through the complexities of technology, compliance, security, and operational excellence.
Responsibilities
- Travel to client offices to execute hardware and software project installations
- Assist with the administration of a network/server environment
- Assist with hardware replacement, software updates, and office expansions
- Monitor network performance
- Act as Help Desk resource when not assigned project work
- Perform testing to provide a diagnosis of issues
- Perform routine updates and maintenance tasks
- Build an excellent rapport with the client
- Problem-solve complex situations using a wide variety of internal and external resources
- Complete detailed project walkthroughs and provide recommendations to the Sales team to prepare for a given project
- Communicate directly with clients and project managers to effectively plan and execute project phases
- Manage time entries and notes in tickets
- Maintain a detailed knowledge of internal standards and best practices for installing new equipment
Qualifications
- Minimum 1-year of customer service experience
- Minimum 1-year of technical support experience
- Excellent verbal and written communication skills
- Ability to utilize PC and other tools to accomplish goals and activities
- Displays outstanding customer service skills and professionalism
- Displays excellent problem-solving skills
- Strong written and verbal communication skills
- Ability to multitask and manage time efficiently
- Ability to work independently and on a team
- Methodical, organized, and detail-oriented work habits
- Availability for on-call work rotation
- Continuously exhibit a Rest Assured mindset
Preferred Qualifications
- Minimum 1-year of Field Support or Help Desk experience
Additional Requirements
- Successful completion of pre-employment assessments
- Successful completion of initial training
- Ability to safely lift and carry up to 50 lbs. with occasional bending, stooping, pushing, pulling, and reaching above shoulder level required.
- Professional and friendly demeanor
- Pays attention and adheres to company policies and procedures
- Reliable vehicle
- Valid driver’s license
- Background check
Perks:
- Benefits – Vision, Medical, and Dental
- 401K with company match
- Paid time off
- Working in the healthcare industry
Available Shifts:
- 8 am to 5 pm
*PLEASE NOTE, THIS IS NOT A REMOTE POSITION
Job Type: Full-time
Salary : $19 - $31
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