What are the responsibilities and job description for the HVAC Service Manager position at Sunset Heating, Cooling, & Plumbing?
Overview
Who We Are:
At Sunset Heating/Cooling, & Electrical, we’re a long‑standing, locally‑owned and operated company proudly serving the Portland community for over 100 years. We may be small, but we care big—about our customers, our craft, and our team. When you work with us, you’re not just another employee; you’re part of a tight‑knit crew that looks out for each other and takes pride in honest, high‑quality work.
Our Core Values
S - Stand Behind it: We keep our word, own mistakes and make it right.
U - United as One: We support each other-through challenges & wins.
N - Never Settle: We grow, improve & push to be better every day.
S - Strong Legacy of Trust: We've earned the trust of generations by putting people first
E - Excellence in Our Craft: We deliver professional, reliable, high-quality work.
T - Think Customer First: We serve with urgency, care, and customer-first mindset.
The HVAC Service Manager will primarily focus on managing the field operations of our HVAC service team, ensuring that the technicians are supported in delivering exceptional HVAC Services. The role requires strong leadership skills along with technical expertise and excellent customer service. The ideal candidate will drive the team's performance in the field, ensure that the services meet industry standards, and exceed customer expectations.
Responsibilities:
- Team Management: Lead, mentor and develop a team of HVAC technicians. Provide support and guidance to ensure they operate at peak performance and adhere to company standards.
- Technical Support: Provide hands-on technical support to field technicians, assisting with complex service issues and repairs as needed.
- Performance Monitoring: Evaluate technicians' performance. Implement regular training to enhance technical skills and quality of work.
- Job Coordination: Oversee service calls to ensure efficient and timely responses to customers
- Safety Compliance: Ensure that all technicians comply with safety regulations, codes and standards while completing jobs
- Reporting: Maintain accurate records of field activities, service request, and project statuses
Qualifications:
- 5 years of HVAC field experience with proven strong technical knowledge of HVAC systems
- Excellent leadership, interpersonal, and communication skills
- Ability to work efficiently in a high volume and sales driven environment
- Strong problem solving and customer service skills
Physical Demands:
- Stand/Sit: Must be able to remain in stationary position 50% of the time.
- May be required to bend, climb (Stairs/Ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run
- May be required to drive and sit for long periods of time
- Must be able to maneuver up to 75 lb. by lifting, carrying, pushing or pulling.
- May be required to work in outdoor weather conditions.
APPLY TODAY!
We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.
Salary : $100,000 - $120,000