What are the responsibilities and job description for the Dental Receptionist position at Sunset Community Health Center?
- Greets patients and visitors in person or on telephone; answers and/or refers patient inquires, takes messages, promptly has patients sign in for scheduled appointments.
- Answer incoming phone calls, schedules appointment(s), or direct callers to the appropriate staff member or department.
- Prepares charts for upcoming appointments, checks in patients, runs insurance eligibility and submits pre-authorizations for patient treatment.
- Acquires patient financial status, collects co-pays, lab fees and coinsurance payments as appropriate. Reconciles cash register receipts daily and voids encounters as needed.
- Generate reports of all collections, maintain daily logs of reimbursed funds.
- Registers patients, obtaining personal, financial, and other required information for reporting purposes.
- Completes patient personal and demographic information fields in the electronic medical record, and scans in appropriate paperwork.
- Provides information about discounted services, determines patient eligibility for discounted services, collecting proper documents for eligibility, and properly completes 30 Business Day Applications, used for funding purposes.
- Provide Information to Patients and Employees: Relay information, instructions, directions and/or consent relating to treatment to the patients and/or guardians at the direction of the dentists and hygienists.
- Refers and schedules appointments with Eligibility Workers.
- Monitors daily templates and scheduled, confirming upcoming patient appointments’,
- Report any patient concerns or complaints to front office coordinator.
- Completes all tasks and assignments according to SH policies and procedures.
- Maintain’ s inventory of supplies and forms for registration.
- Help clean and set-up patient care rooms, as needed.
- Other duties as assigned.
Experience
Preferred- Previous customer service experience in a fast-paced health care environment preferred.
Education
Required- High School or better
Licenses & Certifications
Required- Fingerprint Clear Card
Skills
Required- Bilingual English/Spanish Required
- Basic Computer Skills
Salary : $28,800 - $36,500
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