Dental Receptionist

• Greets patients and visitors in person or on telephone; answers and/or refers patient inquires, takes messages, promptly has patients sign in for scheduled appointments.
• Answer incoming phone calls, schedules appointment(s), or direct callers to the appropriate staff member or department.
• Prepares charts for upcoming appointments, checks in patients, runs insurance eligibility and submits pre-authorizations for patient treatment.
• Acquires patient financial status, collects co-pays, lab fees and coinsurance payments as appropriate. Reconciles cash register receipts daily and voids encounters as needed.
• Generate reports of all collections, maintain daily logs of reimbursed funds.
• Registers patients, obtaining personal, financial, and other required information for reporting purposes.
• Completes patient personal and demographic information fields in the electronic medical record, and scans in appropriate paperwork.
• Provides information about discounted services, determines patient eligibility for discounted services, collecting proper documents for eligibility, and properly completes 30 Business Day Applications, used for funding purposes.
• Provide Information to Patients and Employees: Relay information, instructions, directions and/or consent relating to treatment to the patients and/or guardians at the direction of the dentists and hygienists.
• Refers and schedules appointments with Eligibility Workers.
• Monitors daily templates and scheduled, confirming upcoming patient appointments’,
• Report any patient concerns or complaints to front office coordinator.
• Completes all tasks and assignments according to SH policies and procedures.
• Maintain’ s inventory of supplies and forms for registration.
• Help clean and set-up patient care rooms, as needed.
• Other duties as assigned.

Experience

• Previous customer service experience in a fast-paced health care environment preferred.

Education

• High School or better

Licenses & Certifications

• Fingerprint Clear Card

Skills

• Bilingual English/Spanish Required
• Basic Computer Skills