Manager of Spa & Fitness

The Manager of Spa, Salon, Fitness & Recreation oversees the strategic direction, daily operations, and service excellence of all wellness and recreation departments. This leader is responsible for cultivating a high-performing, guest-focused team; ensuring operational integrity; and driving innovation and revenue growth across all service areas. The Manager maintains a strong presence on the floor, upholds luxury standards, and proactively identifies opportunities to elevate the guest experience. Through effective communication, cross-departmental collaboration, and expert knowledge of industry trends and departmental systems, this role ensures seamless operations, financial performance, and a consistently exceptional experience for guests and team members alike. All duties are performed in accordance with department and Sunseeker Resort policies, practices and procedures.

JOB DUTIES:

• Supervise Spa, Salon, Fitness, and Recreation staff, ensuring high-quality experiences for guests across all services and programs.
• Provide consistent coaching, mentoring, and performance management; address behavioral or performance issues promptly and professionally.
• Maintain expert-level proficiency in all departmental software systems, revenue tools, and booking platforms; train the team and leverage system capabilities to maximize efficiency and revenue generation.
• Implement creative and strategic initiatives to maximize revenue while upholding exceptional luxury service standards.
• Conduct recruiting, training, counseling, and performance evaluations, ensuring team accountability and engagement.
• Foster a culture of excellence, teamwork, and luxury service standards.
• Ensure proper cleaning, upkeep, and maintenance of all departments; conduct safety, efficiency, and integrity checks.
• Performs spa services on an as-needed basis to support operational needs.
• Assists the reception team with booking and coordinating spa/salon/fitness appointments, ensuring a seamless guest experience.
• Actively contributes to retail sales through product knowledge, guest engagement, and merchandising support.
• Leads the development and implementation of future recreation programs to enhance guest offerings and overall resort activity programming.
• Monitor inventory, place timely orders, and maintain adequate supply levels for all areas.
• Create and oversee staff schedules, timekeeping, and payroll; ensure accuracy and compliance.
• Evaluate operational workflows, identify gaps, and implement systems to prevent recurring issues.
• Plan, organize, and adapt programs for efficiency, participation, and guest satisfaction.
• Monitor departmental KPIs including revenue, guest satisfaction, and team performance; take corrective action as necessary.
• Meet and exceed budgetary revenue goals. Assist leadership with departmental budgeting, forecasting, and financial planning by providing data-driven insights and analysis.
• Work with leadership to align departmental goals with property objectives.
• Proactively develop new programs, services, and initiatives to maintain industry relevance and enhance the guest experience.
• Clearly communicate policies, procedures, and expectations to direct reports and other stakeholders.
• Maintain timely communication with guests, group planners, and team members.
• Exercise discretion and independent judgment when evaluating new programs, services, and ideas.
• Create and refine procedures to continuously elevate the guest experience while maintaining a culture of positivity and retention of luxury standards.
• Prepare and analyze daily/monthly department reports to track performance, identify trends, and recommend improvements.
• Ensure departmental compliance with inventory control, loss prevention, risk management, safety, and security.
• Coordinate fitness classes, member events, and other group activities.
• Ensure front-of-house operations (including spa reception and guest service touchpoints) are adequately staffed, trained, and supported to maintain seamless luxury service.
• Exercise discretion and independent judgment when evaluating new programs, new services and new ideas
• Stay abreast of property goals in order to create, support and present departmental goals to executive leadership
• Continue to learn and be on the forefront of new technology for the Hotel, Spa, Salon, Fitness & Recreation industry, be an expert in your field.
• Create ways to further enrich the guest experience by continuously reviewing, implementing and refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles, retention of luxury standards
• Proactively seek guest feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Manage guest requests and own all complaints; resolve issues immediately and follow up to ensure the guest’s satisfaction
• Develop collaborative relationships and synergy with all support departments such as Convention Sales & Services, Facilities, Security, Front Services, Front Office, F&B, Golf Course and Executive Offices
• Foster a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management
• Ensure all accounting, payroll and employee relations matters are handled in compliance with company policy
• Perform other functions as needed

MINIMUM REQUIREMENTS:

Required:

• At least 21 years of age.
• Must hold a current, valid Florida Massage License.
• At least 2-3 years in departmental leadership role.
• At least 3-4 years in Spa and/or a combination of Salon, Fitness & Recreation experience.
• Working knowledge of fitness facility standards, equipment, class and recreation trends, appointment systems and strategies, and reception desk systems.
• Ability to lead and mentor a team.
• Able to communicate in English, in both written and verbal forms.

Preferred:

• Current Fitness certifications.
• Cosmetology / Esthetician License.
• Previous experience working in a resort or similar luxury facility.
• Forbes experience or knowledge.
• CPR and AED Certified.

OTHER MINIMUM REQUIREMENTS:

• Ability to work varied shifts, including weekends and holidays.
• Working knowledge of Microsoft Office.
• Excellent customer service skills.
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines.
• Must possess mature personal discretion and sound judgment.
• Strong leadership abilities, sound judgment, superior problem solving and decision-making skills.
• Excellent organizational, analytical and project management skills, with particular attention to quality and detail.
• Interpersonal skills to deal effectively with all business contacts.
• Professional appearance and demeanor.