Hotel Front Desk

Welcome to Pelican Pointe, a boutique beach hotel and condo property located in Clearwater Beach. Sunsational Beach Rentals, the on-site management, is seeking a friendly, dependable front desk agent to join their team.

As a front desk agent, you will be the first point of contact for our guests and owners, providing exceptional customer service while managing reservations, answering inquiries, and ensuring a smooth check-in and check out experience. If you enjoy working with people, thrive in a fast-paced environment, and have a passion for hospitality, we'd love to hear from you!

Responsibilities

• Greet and check in and/or checkout guests in a friendly and professional manner; providing excellent customer service.
• Manage guest reservations, including online and phone reservations, ensuring accuracy and timely updates in the system.
• Handle guest inquiries and provide accurate information about the hotel's facilities, services, and local attractions.
• Inform customers about payment methods and verify their credit card data.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond promptly to guest complaints or issues to ensure guest satisfaction.
• Maintain a neat and organized front desk area and lobby, ensuring that all necessary supplies are readily available.
• Coordinate with housekeeping and maintenance to ensure guest rooms are clean, ready for arrival, and guest requests are completed promptly.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests or room owners.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.
• Answer phones and respond to emails.
• Perform other duties as assigned.

Skills

• Proven experience in a customer service role, preferably in a hotel or hospitality environment.
• Proficient computer skills and familiarity with hotel management software.
• Familiarity with OTA booking platforms such as Booking.com and Expedia.
• Customer service attitude.
• Attention to detail and the ability to multitask effectively.
• Excellent communication and organizational skills.
• Ability to remain calm and professional when handling guest concerns.

Requirements

• Availability to work evenings, weekends, and holidays.
• Part-time position. Three shifts per week 3:00 PM -11:00 PM.
• Training will be conducted on a combination of 8:00 AM - 3:00 PM and 3:00 PM - 11:00 PM shifts.
• Must be at least 21 years of age.
• Reliable transportation.
• Previous front desk experience preferred.
• Stable work history with verifiable references.
• Dependable, punctual, and team-oriented with a positive attitude.

Pay: $15.00 - $16.00 per hour

Experience:

• front desk/reception: 1 year (Required)

Shift availability:

• Night Shift (Required)

Ability to Commute:

• Clearwater Beach, FL 33767 (Required)

Work Location: In person

Salary : $15 - $16