What are the responsibilities and job description for the Customer Service Agents - Nov position at Sunroof Express?
Sunroof Express is in search of enthusiastic and upbeat Customer Service Agents to join our team in Troy, MI! In this role, you will be working closely with customers and service providers to communicate information about next steps in the repair process as well as addressing customer concerns.How we invest in you:Flexible ScheduleHealth insuranceDental insuranceVision insurance401kPaid time off Long Term DisabilityShort Term DisabilityPay: $16-$19/hour – negotiable based on experienceSchedule: IN OFFICE: Monday to Friday Hybrid work available after proof of performance (extended hours) (in-office work still required) Hybrid shift: 11AM-8PM OR Saturdays (hours vary)The right candidate will have:High school diploma or equivalentCustomer service or call center experience (preferred)Customer focused, friendly, and upbeatDetailed oriented, exercising active listening skillsExcellent data entering skillsExcellent customer service skillsEffective oral and written communication skillsThe ability to work independently and meet deadlinesDesire to learn, develop and surpass expectationsWhat you’ll be doing:Quickly and professionally answer inbound and make outbound phone callsListen and respond attentively to customers' needsAccurately enter data information from calls and set realistic expectationsCoordinate care and repair with customers and service providersProblem solve and provide solutionsAbout Us: Here at Sunroof Express, we take pride in fostering a work culture that thrives on innovation, integrity, and thinking outside the box, all while making work fun! We strive to always uphold to our 6 core values: Positive Attitude, Personal Integrity, Great Customer Service, Team Oriented, Make Work Fun, and Spark Change. If you are ready to embark on a journey with a great team, and have the experience we look for, submit a current resume today to be considered for this role!Does this sound like the job for you? Apply with a current resume today!For more than 40 years, Sunroof Express has been the leading specialty auto glass supplier in the United States. Founded in 1980, we began manufacturing and distributing replacement T-top panels for Corvettes, Camaros, and Firebirds. We have administered specialty auto glass service programs since 1991, and our experienced team understands the detailed needs of car owners, Insurers, and glass service providers. We maintain the largest roof glass panel and convertible glass replacement parts inventory in North America and service all 50 states.
Salary : $16 - $19