Field Services Representative - Talent Pool

This posting is part of our ongoing candidate pool for skilled professionals in this area. While there may not be an immediate opening, we encourage you to apply to be considered for upcoming opportunities.

Position Summary:

The Field Service Representative plays a vital role as the bridge between the job site and Sunrock’s core teams—Dispatch, Sales, Quality Control, and Operations. Acting as Sunrock’s on-site representative, this role ensures customer needs and company standards are consistently met, from product quality and safety to truck efficiency and jobsite coordination. This position focuses primarily on large-scale projects where strong field presence and customer partnership are critical. The representative ensures seamless communication, proactive issue resolution, and service adjustments in real time to keep projects running smoothly.

Training & Development:

• New team members will begin with a 2 - 3 month training program covering Quality Control, Concrete Operations, Concrete Dispatch and Sales
• This cross-functional exposure is designed to set you up for success by building a strong foundation across Sunrock’s operations.

Essential Duties & Responsibilities:

• Champion safety practices on every jobsite, ensuring compliance with Sunrock, MSHA, and OSHA standards.
• Conduct site inspections to prepare jobs and confirm dispatch schedules.
• Serve as the on-site problem solver, managing customer expectations and resolving issues quickly.
• Provide real-time updates to Dispatch to prevent over/under servicing.
• Support and coach drivers on safety, site conditions, and unloading practices.
• Monitor product quality through testing (slumps, cylinders, admixtures) and communicate with Quality Control on adjustments.
• Document and report unusual site conditions that could impact performance.
• Partner with Sales to gather customer insights and identify new opportunities.
• Act as a Sunrock ambassador—leading by example and upholding company standards.

Knowledge, Skills & Abilities Required:

• Strong communication skills—able to connect with customers, teams, and crews effectively.
• Problem-solving mindset with the ability to make quick, informed decisions on the job.
• Comfortable working in fast-paced, changing environments with early mornings, late evenings, and emergency response needs.
• Solid technical skills, including math, reporting, and intermediate computer proficiency.
• Educational background: Associate’s degree required; Bachelor’s preferred.

Certificates, Licenses & Registrations:

• Current North Carolina Driver’s License (required)
• Ability to obtain NCDOT Concrete Quality Control Technician
• Ability to obtain ACI Level I Technician

What We Offer:

• 3 weeks of PTO (paid time off) (120 hours)
• 8 paid holidays (Eligibility begins on day one)
• Medical insurance:
• Company-paid Dental Insurance
• Comprehensive Work/Life Wellness Program (EAP)
• Two Medical Options: PPO and HDHP with the employer contributing HAS
• Vision Insurance
• FSA / HSA Accounts
• Company Paid Life Insurance
• 401(K), with discretionary matching. Fully vested after 3 years of service
• Opportunities for career growth and development

Sunrock is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, sex, sexual orientation, gender identity, gender expression, national origin, religion, age, disability, genetic information, veteran status, marital status, citizen status, or any other legally protected status under local, state, or federal law.

Sunrock Industries is not accepting unsolicited resumes from third-party recruiting firms. If you are an agency or search firm representative, please contact Sunrock Industries Talent Acquisition at HRteam@thesunrockgroup.com for consideration prior to submitting candidates. Sunrock Industries and its affiliates will not be responsible for any fees arising from the use of resumes and online response forms submitted through this source. In addition, Sunrock Industries and its affiliates will not be responsible for any fees associated with unsolicited resumes submitted to any employee, hiring manager, or member of the Sunrock Industries team. Sunrock Industries maintains an approved vendor list for recruiting services and will only consider candidate submissions from approved firms when Sunrock has specifically engaged the firm to assist with a search for designated roles. Unsolicited resumes or candidate submissions from firms not engaged by Sunrock do not create any obligation on the part of Sunrock Industries to pay placement fees.