Service Administrator - Kearny Mesa Ford/Kia

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Service Administrator- Kearny Mesa Ford/Kia

Non-Exempt

Job Summary:

The Service Administrator will provide essential administrative support to the service department, ensuring efficient operations and accurate record-keeping. This role involves managing service documentation, coordinating schedules, and supporting service personnel.

Essential Functions:

• Review and process repair orders for accuracy, ensuring proper accounting, coding, dollar amounts, and percentage markups.
• Arrange loaner vehicles for customers, ensuring a seamless experience.
• Flag all warranty repair orders in the Point of Sale (POS) system (WarrCloud) for efficient tracking and management.
• Process and organize vehicle service contracts while balancing the service schedule.
• Oversee the prepaid maintenance process and ensure accurate balancing.
• Manage adjustments and balance processes for dealership covered maintenance.
• Submit and reconcile all credit card payments for accuracy.
• Complete and submit manufacturer document requests promptly.
• Thoroughly review all Internal Service Provided (ISP) charges for proper processing and obtain management approval.
• Answer and route inbound phone calls to the appropriate departments effectively.
• Organize and file service paperwork to maintain an efficient record-keeping system.
• Adhere to company policies, procedures, and industry regulations.
• Maintain a clean and organized workspace to support an efficient and professional service environment.
• Maintain satisfactory attendance.
• Perform other related duties as assigned.

Supervisory Responsibilities:

• None

Qualifications:

Minimum Qualifications:

• One year of experience in a clerical or administrative role.
• Ability to lift up to 15 pounds.
• Ability to perform all essential functions of the job description.

Preferred Qualifications:

• Proficient in Microsoft Office Suite and dealership management software.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to identify issues and implement solutions in a fast-paced environment.
• High level of accuracy in data entry and record-keeping to ensure compliance and efficiency.
• Ability to work collaboratively within a team and contribute to a positive work environment.

Physical Requirements:

• Frequently stands, walks, sits; uses hands; frequently reaches with hands and arms; frequently talks and hears.
• Occasionally climbs or balances; occasionally stoops, kneels, crouches, squats or crawls; occasionally lifts up to 15 pounds.
• Prolonged periods sitting at a desk and working on a computer.
• Work Environment/Noise:
• Office setting.
• Climate controlled.
• Noise level is quiet to moderate.

Employee Benefits Include:

• Medical, Dental, & Vision Insurance
• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Generous Vacation Package
• Inter-Company Transfers and Promotion Opportunities
• Tenure recognition and awards
• Vehicle Purchase Discount Program
• Vehicle Service Discount Program
• Golf Benefits at Maderas Golf Club (subject to qualification)

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers.