Caldera Springs Quarry Pool Check-In Agent

Overview

Caldera Springs Quarry Pool Check-In Agent is often the first point of contact for guests and responsible for the overall guest recreational experience at the Caldera Springs Quarry Pool and Fitness Center. They will be responsible for Quarry pool and Fitness Center check-in and upholding all usage policies. The Quarry Pool Check-In Agent will maintain the AAA Four Diamond standards.

The Quarry Pool Check-In Agent will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, associates, and owners.

Responsibilities

Quarry Pool and Fitness Center Desk:

• Performs all opening and closing procedures of the Quarry Pool and Fitness Center main desk and keeping the building presentable during business hours.
• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
• Responsible for the daily registration and enforcing Caldera Springs Owners’ Association pool check-in requirements
• Checking owner and rental guest ID cards for pool access
• Processing requests for Owner Guest Pool Pass purchases
• Informing owners and guests of pools procedures and answering general questions
• Ensure the upkeep of the Quarry facility and inform the Grounds Supervisor or Recreation Supervisor of any safety or maintenance needs for the building/surrounding grounds

General Job Functions:

• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the Recreation Supervisor and Operations manager
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious people. Reports all safety incidents to Recreation Supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times.
• Performs phone operations and Concierge duties as necessary
• Performs other duties as assigned

Qualifications

• High school diploma or equivalent required
• At least one year of customer service experience required
• Two or four year degree in business, communications, public relations, hospitality or another related field preferred
• Prior hospitality experience preferred