What are the responsibilities and job description for the TELLER SUPERVISOR - WASHINGTON BRANCH position at Sunrise?
POSITION SUMMARY
We have an opportunity for a Teller Supervisor at our Washington branch in Minneapolis, MN. This position is responsible for the supervision of the branch’s teller staff, including: oversight of teller policies, procedures, regulations and guidelines, on-going training, supervision and evaluation of all teller functions of that bank location to ensure and maintain the highest level of customer service, compliance, and bank profitability. Responsible for ensuring that superior quality teller and vault services are provided. Responds to challenging customer inquiries. Must be available Monday - Friday 8:30 a.m. - 6 p.m. and alternating Saturday 9 a.m. - 1 p.m.
ESSENTIAL FUNCTIONS
- Completes all duties of a branch teller.
- Oversee the daily Teller Operations of the branch.
- Provides leadership, direction, and assistance to tellers to ensure daily functions are completed.
- Responsible for teller vault operations.
- Promotes, counsels, and cross-sells all types of bank services to new and existing customers.
- Oversees the orientation of new employees to department policies and procedures, clearly communicating job duties and responsibilities.
- Oversees the on-going training of new and existing teller staff to ensure staff has the opportunity to successfully perform the requirements of their positions, including teller services, processes, procedures and adherence to related banking regulations.
- Responsible for the scheduled teller work hours and assignments in accordance with work load and customer traffic flow to ensure adequate, efficient staffing including PTO, Saturdays, etc.
- Coordinates with other branch Teller Supervisors and Branch Managers in the back up for Tellers in their absences to ensure that all work is completed within established guidelines.
- Assists Teller SME in branch Teller Audits and reports.
SUPERVISORY RESPONSIBILITIES
This position supervises branch identified Tellers
Responsible for the hiring, performance management and development of these employees.
COMPETENCIES
- Sunrise Core Values
- Contributor Competencies
- Business Acumen
- Coaching
- Compliance Management
- Conflict Management
- Employee Development
- Leadership
- Planning/Delegation
- Problem Solving
- Project Management
- Resource Management
- Relationship Management
EDUCATION & EXPERIENCE
- High school degree or GED Required
- Five (5) years teller operations experience preferred.
- Lead teller experience preferred.
- Previous supervisory experience beneficial.
- A superior skill set in Fiserv & Teller applications.
- Strong knowledge of teller operations and related regulations required.
COMPENSATION AND BENEFITS
Annual Salary Range DOQ: $37,450 - $53,500 - $69,550
In addition, this position is eligible to enroll in a variety of benefits including Medical, Dental and Vision insurance, Retirement (401k) savings, Life and AD&D insurance, Short and Long-term disability insurance, Paid Time Off (PTO), Volunteer Time Off, Paid Parental Leave, Pet Insurance, and more. Details at www.sunrisebanks.com/about/careers/.
Salary : $37,450 - $53,500
