What are the responsibilities and job description for the FRAUD INVESTIGATOR I - (CARD, ACH, CHECK) position at Sunrise?
Sunrise Banks, based in Minneapolis/St. Paul, MN, is the digital financial inclusion leader. At Sunrise Banks we are committed to a culture of trust and transparency that welcomes all!
POSITION SUMMARY
The Fraud Team is responsible for the processing of card, ACH, and check fraud disputes involving accounts belonging to Sunrise Banks and its customers and investigates all fraud over established thresholds. The team also investigates internal and external referrals of suspicious activity related to potential fraud involving customers and bank employees. Fraud Investigators monitor various reports and take appropriate action to prevent and mitigate losses. The Fraud Team also acts as a resource to bank personnel on matters related to suspicious activity.
ESSENTIAL FUNCTIONS
- Monitor internal systems to identify potential fraud and mitigate losses to the bank
- Monitor external resources to identify potential fraud and mitigate losses the bank
- Investigate and manage low-moderate complexity cases and SARs with varying fraud loss dollar ranges within established timeframes
- Review bank surveillance cameras as necessary to complete an investigation
- Collect and maintain documentation supporting the outcome of investigations
- Maintain organized and efficient case notes
- Review compromised cards for restriction and/or closure and forward to retail banking
- Act as a fraud resource to other bank personnel
- Report fraud (perpetrated by or against our customers) to the appropriate agency, as allowed by law and bank policy
- Research new fraud processes to ensure Sunrise remains abreast with fraud monitoring and detection
- Assist with creating and conducting training of bank staff on Fraud and ID Theft programs for financial crime awareness
- Monitor and manage the fraud shared mailbox
- Other duties as assigned
SUPERVISORY RESPONSIBILITIES - None
COMPETENCIES
- Sunrise Core Values
- Adaptability
- Communication skills
- Compliance adherence
- Dependability & Flexibility
- Initiative
- Integrity/Honesty
- Organization and Prioritization Skills
- Quality Work Product
- Problem solving skills
- Professionalism
- Teamwork
QUALIFICATIONS
- 2 years financial services/banking experience
- Knowledge of various fraud typologies
- Knowledge of Reg E and Reg CC
- Knowledge of Bank Secrecy Act as it relates to fraud
- Microsoft Office skills
- Associates degree or higher in business or related field preferred
- Experience with FinTech preferred
- Experience with Fiserv preferred
- Experience with financial crime investigation preferred
- Knowledge of additional banking regulations preferred
COMPENSATION AND BENEFITS
Salary DOQ: $50,187 - $71,695 - $93,204
Benefits: Medical, Dental, Vision, Life, AD&D, STD, LTD, Pet Insurances, FSA, PPL, PTO, PVTO and more. Details at www.sunrisebanks.com/careers.
Salary : $50,187 - $71,695
