What are the responsibilities and job description for the Junior IT Support Specialist position at Sunrise Telecom Inc?
Role Summary
We are looking for a motivated, early-career IT professional who is eager to learn and grow through hands-on experience. This role is ideal for someone with limited or no prior IT experience who wants exposure to real-world IT operations, end-user support, Microsoft cloud administration, and device lifecycle management.
This position combines elements of IT support, helpdesk, endpoint administration, and basic identity and access management. The right candidate should be curious, organized, comfortable helping users, and willing to troubleshoot problems independently.
Key Responsibilities
Device Procurement & Lifecycle Management
This Role Is a Strong Fit For Someone Who
We are looking for a motivated, early-career IT professional who is eager to learn and grow through hands-on experience. This role is ideal for someone with limited or no prior IT experience who wants exposure to real-world IT operations, end-user support, Microsoft cloud administration, and device lifecycle management.
This position combines elements of IT support, helpdesk, endpoint administration, and basic identity and access management. The right candidate should be curious, organized, comfortable helping users, and willing to troubleshoot problems independently.
Key Responsibilities
Device Procurement & Lifecycle Management
- Coordinate device procurement, ordering, and shipment logistics
- Track company devices throughout their lifecycle
- Maintain asset inventory and device records
- Prepare and provision devices for new hires
- Support iPad enrollment, tracking, and basic device management
- Coordinate replacement, repair, and retirement of devices
- Provide basic troubleshooting for laptops, connectivity, and common user issues
- Assist users with Wi-Fi, VPN, MFA setup, Outlook, and general workstation support
- Support onboarding and setup of new devices
- Help resolve common access and login-related issues
- Escalate complex technical problems when needed
- Perform password resets and MFA resets
- Update user attributes and profile information
- Assist with onboarding and offboarding user tasks
- Support basic identity-related administration tasks within Microsoft Entra ID
- Add or remove users from security and distribution groups
- Validate access requests based on documented processes
- Support access troubleshooting and identify common causes of failed access attempts
- Review authentication or sign-in logs to identify common issues
- Recognize scenarios such as:
- Incorrect passwords
- MFA failures
- Conditional Access blocks
- Disabled accounts or missing group membership
- Escalate issues requiring deeper investigation
- Strong willingness to learn and develop IT skills
- Basic technical understanding of computers, user accounts, and troubleshooting
- Good communication skills and comfort working with end users
- Organized and detail-oriented
- Ability to follow processes and document work
- Positive attitude and ownership mindset
- Exposure to Microsoft 365 or Microsoft Entra ID
- Familiarity with Windows devices and troubleshooting
- Experience in customer support, helpdesk, or technical support roles
- Understanding of MFA, user accounts, or access management concepts
This Role Is a Strong Fit For Someone Who
- Is early in their IT career or looking to enter IT
- Wants practical experience across multiple IT disciplines
- Enjoys helping users solve problems
- Is comfortable learning by doing
- Wants exposure to modern Microsoft cloud environments
Salary : $50,000 - $60,000