Technical Support 2

Geek Street Technical Support 2
FORT COLLINS, CO
12 Months
ONSITE: This is an on-site position, as this is a hands-on technical support role.

Description: THE ROLE:
Our team is looking for a professional with an interest in technology and who works well in a customer-facing role that can patiently take the time to understand an issue in order to properly document it and can comfortably navigate a PC to perform basic troubleshooting.

WHAT YOU'LL BE DOING:

• Providing first level triage and technical support to employees through tickets and in-person at the Client Geek Street support desk
• Analyzing technician (peer) workflows to identify areas of improvement and optimization
• Identifying technician workflows which do not have supporting process documentation
• Assisting the IT team with system provisioning and device refresh/replacements.
• Documentation writing
• Physical and Virtual asset stockroom maintenance
• Supporting IT project goals
• Helping to set up devices or mobile accessories
• Communicating status updates with internal clients
• Ensuring that requests are being prioritized and closed in a timely manner
• Working alongside a senior IT technician who can assist you with any escalations and can provide guidance to advance your knowledge of IT support
• Learning and adhering to company policies and procedures regarding IT security and data privacy
• Engage in knowledge-sharing sessions and training to enhance technical skills.

PREFFERED QUALIFICATIONS:

• Basic understanding of Windows troubleshooting
• Android/iOS familiarity
• Customer-oriented mindset
• Ability to take clear notes to capture problems correctly
• A general understanding of MacOS would be helpful but is not required.

WHAT WOULD SET YOU APART:

• PowerShell or command line (CLI) familiarity
• CompTIA A certification
• Familiarity with networking concepts (DNS, LAN, WAN)

WHO WE'RE LOOKING FOR:

• Someone who can comfortably navigate a PC to perform basic troubleshooting
• People who can patiently take the time to understand an issue in order to properly document it
• Candidates who have an interest in technology and who work well in a customer-facing role
• Good communication skills, both verbal and written, for assisting users and documenting issues
• Ability to work in a team and learn from others
• Patience and a customer-focused attitude to help non-technical users
• Degrees related to technology such as Management Information Systems, Business Technology Management, or Information Technology, ideal but not required. Looking for 6 years of experience.

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.