Infrastructure Engineer (IT Support)

Job Title: Infrastructure Engineer
Location: Kingsburg, CA, 93631
Duration: 24 Months of contract
 
Job Description
 
Primary Responsibilities:
 

• Provide onsite IT infrastructure support for employees, contractors, and business partners.
• Diagnose and resolve hardware, software, operating system, and peripheral issues.
• Perform workstation deployments, replacements, upgrades, and lifecycle management activities.

• Support employee onboarding, offboarding, and equipment provisioning processes.
• Manage local inventory, asset tracking, equipment storage, and asset audits.
• Coordinate warranty repairs, vendor support, and hardware break/fix activities.
• Support conference rooms, collaboration technologies, printing services, and audio/visual equipment.
• Troubleshoot network connectivity issues including wired, wireless, VPN, and remote access technologies.

• Execute incident, request, and task management activities through ServiceNow and other approved platforms.
• Assist with major incident response, site outages, and business continuity activities.
• Perform infrastructure support for local servers, network equipment, and manufacturing or engineering systems when required.

• Support cybersecurity initiatives, compliance activities, software deployments, and operating system patching efforts.
• Partner with centralized support teams to resolve complex technical issues.
• Develop and maintain technical documentation, operating procedures, and inventory records.
• Participate in after hours support and site critical response activities as needed.

 
Required Qualifications:
 

• Experience providing desktop and infrastructure support in an enterprise environment.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripheral devices.
• Experience with Microsoft 365 applications and services.
• Working knowledge of Active Directory, device management platforms, and endpoint support tools.
• Experience supporting network connectivity issues and basic infrastructure troubleshooting.
• Strong customer service, communication, and relationship management skills.
• Ability to manage multiple priorities and work independently with limited supervision.

• Ability to lift and move computer equipment and perform physical installation activities.
• Valid driver's license and ability to travel locally as business needs require.

 
Preferred Qualifications:
 

• Experience supporting manufacturing, engineering, or field operations environments.
• Experience with ServiceNow incident and request management processes.
• Knowledge of asset lifecycle management and inventory controls.
• Experience supporting conference room technology and collaboration platforms.
• Familiarity with cybersecurity controls, endpoint protection, and compliance requirements.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
• Relevant industry certifications such as CompTIA A , Network , Microsoft, or equivalent technical certifications.

 
Success Measures:
 

• Timely resolution of incidents, requests, and escalations.
• High customer satisfaction and positive stakeholder feedback.
• Accurate inventory and asset management practices.
• Reliable support for business critical operations and local site infrastructure.
• Strong partnership with business leaders and IT support organizations.
• Safe, compliant, and efficient execution of field service responsibilities.

Founded in 1990, Sunrise Systems is an award winning IT/Professional Staffing firm to Fortune 500 and State/Local Government Agencies.