HR/Employee Experience Representative

Job Title: Employee Experience Representative

Location: Moline, IL 61265 (Hybrid: 4 days onsite, 1 day remote)

Assignment Length: 12-month contract

Shift Information: Standard business hours; hybrid schedule (in-office training for 2-3 months, then 4 days onsite / 1 day remote; remote day is flexible)

Work Environment: Office setting, Human Resources Operations Center; business casual dress code

Visa sponsorship is not available, now or in the future, for this position. Cross border work is not permitted for this role.

Position Overview:

As an Employee Experience Representative at Client’s Human Resources Operations Center (Ask HR), you will provide high-quality, comprehensive support to employees and Unit HR teams. You’ll serve as a key contact for HR process administration, employee inquiries, and ongoing service improvements.

Key Responsibilities:

• Deliver exceptional customer service by researching, resolving, and responding to HR-related inquiries in a professional, customer-focused manner
• Administer HR processes, including tactical support for talent acquisition, internal transfers, organizational management, employee records, and University class administration
• Maintain a high degree of confidentiality with sensitive information
• Participate in continuous improvement projects, offering solutions and ideas for process efficiency
• Ensure Service Level Agreements (SLAs) are met or exceeded
• Collaborate with Employee Experience Specialists for process improvement and escalation resolution

Required Skills & Experience:

• Exceptional attention to detail
• Proven multi-tasking ability, with strong organizational and analytical skills
• Excellent problem-solving capabilities
• Outstanding written, oral, and interpersonal communication skills
• Ability to manage concurrent tasks and quickly adapt to changing priorities
• Experience working effectively in a team environment
• Ability to promote and implement changes to support major processes

Preferred Skills & Experience:

• Experience in HR processes or an HR operations role
• Previous customer service background
• Experience with Success Factor system modules (Learning Administration, Employee Profile, Recruiting, Onboarding, etc.)
• Advanced proficiency in Microsoft Excel

Education:

• Bachelor’s Degree in Human Resources, Business, or a related discipline

Additional Information:

• Training is fully onsite for the first 2-3 months
• Standard business casual dress code
• Flexible remote day following completion of training