What are the responsibilities and job description for the Customer Support Representative I position at Sunrise Systems Inc?
Job Title : Customer Support Representative II - Enterprise Contact Center
Job ID : 25-06240
Location : Johnston, IA
Duration : 36 months on W2 Contract
Please note : Currently this position is strictly a contingent position and we do not have expectations to transition this position into a full-time employment role. Contingents are eligible to seek full time employment within Client and can monitor for positions through the Client careers page.
This position offers a retention bonus after 6, 12, and 18 months of employment.
This position offers pay increases based on 6, 12, and 18 months of employment.
Retention bonuses and pay increases are forfeited for those who do not complete their assignments or end assignments early. Subject to review.
PRIMARY RESPONSIBILITIES & DUTIES :
The Enterprise Contact Center team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction.
Common calls and emails include :
- General product questions, availability, compatibility
- Ag, Residential and Commercial Turf, and Golf product issues / complaints
- Warranty registration, and extended warranty coverage
- Out of warranty assistance
- Parts and publications lookups
- Loyalty Rewards programs
Support hours fall between 7am - 6pm CST, Monday - Friday
SPECIAL CONSIDERATIONS :
REQUIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
DESIRED SKILLS, KNOWLEDGE, AND RELEVANT WORK EXPERIENCE :
Interviews will include behavioral based questioning
Contact :
Madhu Sudhan J : madhu.s@sunrisesys.com | 732-272-0289 | URL : www.sunrisesys.com
