What are the responsibilities and job description for the Negotiations Director position at Sunrise Support Services?
The Negotiations Director will work in a fast-paced, performance-based environment. Overseeing a team of 30 negotiators, the Negotiations Director will be responsible for promoting a high level of work ethic, reliability, and professionalism. This individual is expected to maintain and increase productivity, efficiency, and team synergy.
Responsibilities:
- Set monthly team goals. Establish KPIs and performance benchmarks in the CRM to assess the effectiveness of settlement strategies and adjust in real time
- Analyze metrics such as: number of calls, call time, accepted settlements and settlement percentages
- Effectively manage an active pipeline of 10,000 customer accounts
- Utilize effective communication skills with subordinates
- Provide leadership and coaching to ensure all negotiators meet and or exceed daily performance goals
- Work with senior management and owners to create proposals and detailed plans for the company’s growth
- Manage negotiation ratios, financials and timelines
- Work on and/or manage projects that arise
- Build and maintain relationships with creditors, collection agencies, and third-party partners to facilitate improved settlement outcomes
- Collaborate with key stakeholders to develop models for prioritizing creditor accounts based on profitability, client success, and operational efficiency
- Work alongside key stakeholders to ensure the right negotiators handle high-priority accounts efficiently
- Partner with Compliance to ensure creditor engagement strategies adhere to regulatory requirements, including FDCPA, FCRA, and CFPB guidelines
Qualifications:
- 5 years experience in Debt Settlement Industry required
- Experience in Negotiations (debt settlement industry) is required
- Strong analytical skills
- Strong leadership experience
- Excellent written and verbal communication skills
- Ability to create and maintain strong relationships with creditors
- Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
Education:
- Bachelor's Degree preferred
Employment Type:
- Full-time
- Hybrid
- Some travel required (10%)
Benefits:
- PTO
- Medical
- Dental
- Vision
- 401K
Job Type: Full-time
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
People with a criminal record are encouraged to apply
Education:
- Bachelor's (Required)
Experience:
- Debt Settlement: 5 years (Required)
Work Location: Hybrid remote in New York, NY 10018
Salary : $80,000 - $100,000