General Manager Operations

Sunrise Landscape has an opportunity for a General Manager, Operations to own the end-to-end success of a branch, with full P&L responsibility and direct impact on profitability, client retention, employee performance and operational execution. As the top operational leader for the location, the General Manager sets the tone for disciplined financial management, exceptional service delivery, and a strong culture of safety, accountability, and results.

This position is a key growth driver for the organization—supporting organic expansion, operational excellence, and integration of acquisitions. The General Manager leads multi-functional teams responsible for daily landscape maintenance operations while partnering closely with Sales to drive revenue, while managing Account Management to strengthen client relationships, drive renewals, and grow enhancement revenue.

The ideal candidate is a highly analytical, hands-on operator with a proven track record of maximizing profitability in a service-based business (this does not need to be someone from landscaping (though that helps!), but needs to understand the B2B space). This leader thrives in complex environments, uses data to drive decisions, builds strong teams, and knows how to scale operations without sacrificing quality or culture.

About the Company

Sunrise Landscape, an established commercial landscape organization for more than 40 years, is excited by our vision to deliver excellent customer service in the areas of landscape design, installation and maintenance to our clients with the help of our 1,000 employees. We are proud to have achieved the Lawn & Landscape Top 100 honor and are continuing to build a great place to work with a commitment to landscape and service excellence.

Responsibilities & Expectations

Strategic & Financial Leadership

• Own full regional P&L performance with accountability for revenue growth, gross margin improvement, labor efficiency, and cost management.
• Develop and execute annual business plans, budgets, and forecasting models aligned to company growth objectives.
• Analyze operational and financial performance data to identify trends, opportunities, and risks; implement corrective plans with urgency.
• Partner with the Business Development team to lead proactive pipeline review with branch leaders to ensure disciplined job pricing, contract renewals, and upsell growth.

Growth & Client Excellence

• Drive regional growth strategies including market expansion, service line enhancement, strategic upselling, and cross-branch partnership.
• Build relationships with key clients and ensure branch leaders are executing on client engagement, retention, and service quality standards.
• Partner with Business Development leadership to support regional sales strategy and ensure alignment between operations and growth targets.

Operational Excellence

• Champion consistent adherence to operational processes, safety standards, labor planning, and quality assurance across all branches.
• Establish performance dashboards/KPIs and hold branch leaders accountable to measurable results.
• Identify process and technology improvement opportunities to increase efficiency and profitability.

Leadership & Team Development

• Lead, mentor, and develop Operations Managers, Client Experience Managers and key branch roles to build a strong succession bench.
• Set clear expectations, establish accountability rhythms (1:1s, performance reviews, client check-in’s), and model a culture of continuous improvement.
• Partner with Talent & People to support recruitment, workforce planning, and bench strength readiness across the region.

Qualifications

• 10 years in a service-based operations leadership (branch manager, general manager) role, similar to landscape, facilities services and/or construction.
• Proven track record of growing revenue and improving operating margins in a regional or divisional leadership role.
• Experience managing P&L $20M preferred.
• Bachelor’s Degree in Business, Operations Management, or related field is required; MBA or advanced leadership coursework a plus.
• Strong proficiency in operational systems (Aspire, Service Management tools, ERP) and KPI-driven performance rhythms.

Key Competencies & Attributes

• Growth Mindset: Highly driven, future-focused, seeks innovation, challenges status quo, and encourages smart risk-taking.
• Financial Acumen: Deep understanding of budgets, pricing strategy, job costing, forecasting, labor models, and margin control.
• People Leadership: Proven ability to coach, influence, and elevate leaders; strong communicator with emotional intelligence.
• Strategic Operator: Can balance immediate operational needs with long-term business strategy.
• Relationship Builder: Trusted partner to clients, field teams, and executive leadership.
• Accountability & Ownership: Acts as an owner of the business with urgency and execution discipline.

Success Metrics

• Year-over-year revenue and EBITDA growth.
• Client retention and contract renewal rate.
• Improved branch-level labor efficiency and gross margin performance.
• Leadership readiness and bench strength (measured via talent metrics).
• Compliance and consistency of processes, safety, and client service standards.

Compensation

Compensation for this role will be market competitive and will include both base incentive compensation bonuses. Sunrise also offers a competitive medical, dental and vision plan, 401k matching and attractive paid time away programs.

No Agencies Please. Due to volume, responses will not be possible.