Hotel Front Desk Clerk

Here’s a complete Indeed-ready posting. I made the attendance language firm without making the ad sound overly harsh.

Hotel Front Desk Clerk

Pay: $14.00 per hour
Job Type: Full-Time or Part-Time
Shifts Available: 7:00 AM–3:00 PM and 3:00 PM–11:00 PM
Schedule: Weekdays, Weekends & Holidays

Job Description

We are looking for a dependable, friendly, and professional Front Desk Clerk to join our hotel team. The Front Desk Clerk is often the first and last person our guests interact with, so excellent customer service and a positive, professional attitude are essential.

We are looking for someone who takes their job seriously, communicates well, works as part of a team, and can be counted on to report to work as scheduled.

Reliability and attendance are extremely important for this position. The front desk must remain properly staffed at all times. Applicants must have dependable transportation and be able to consistently arrive on time and work their entire scheduled shift.

Responsibilities

• Greet guests in a friendly and professional manner
• Check guests in and out accurately and efficiently
• Answer incoming telephone calls and assist with guest questions
• Make, modify, and review guest reservations
• Process payments and maintain accurate guest accounts
• Respond to guest concerns and work to resolve issues professionally
• Communicate guest requests and maintenance concerns to the appropriate department
• Maintain a clean, organized, and professional front desk and lobby area
• Communicate effectively with housekeeping, maintenance, management, and other hotel departments
• Complete assigned front desk duties, reports, and shift responsibilities
• Follow hotel policies, procedures, and safety/security requirements
• Remain at the front desk/property throughout the scheduled shift unless properly relieved or authorized by management

Attendance & Scheduling Requirements

Please apply only if you can meet the scheduling requirements of this position.

Applicants must:

• Have reliable transportation to and from work
• Maintain dependable and consistent attendance
• Arrive on time and be ready to work at the beginning of the scheduled shift
• Work the full scheduled shift
• Be available to work weekends and holidays
• Be available for either the 7:00 AM–3:00 PM or 3:00 PM–11:00 PM shift
• Provide appropriate notice when unable to report for a scheduled shift

Because the hotel operates 24 hours a day, 365 days a year, weekends and holidays are part of the regular work schedule.

Qualifications

• Excellent customer service and communication skills
• Professional appearance and attitude
• Dependable, punctual, and responsible
• Comfortable working independently when necessary
• Basic computer skills
• Ability to multitask in a fast-paced environment
• Ability to remain professional when handling difficult guest situations
• Hotel or front desk experience is preferred, but we are willing to train the right candidate

Compensation

$14.00 per hour

Full-time and part-time positions are available.

If you are dependable, enjoy working with people, and understand the importance of providing excellent hospitality, we encourage you to apply.

For Indeed screening questions, I’d also recommend asking applicants “Are you available to work weekends and holidays?”, “Which shift are you available to work?”, and “Do you have reliable transportation to ensure you can consistently report to scheduled shifts on time?” Those can help you weed out applicants who don't meet your most important requirements before you schedule interviews.

Pay: From $14.00 per hour

Expected hours: 25.0 – 40.0 per week

Work Location: In person

Salary : $14