Housing Stabilization Case Manager

About Sunrise: Since 2015, Sunrise Homeless Navigation Center is the largest provider of homeless services in Travis County! We offer pathways to housing for people experiencing homelessness through low-barrier access to wraparound services by providing innovative, trauma-informed, and person-centered programming that engages our communities and leads system-wide transformation. Through the Sunrise Hub day center, Sunrise Hotline call center, Sunrise Mobile outreach and shelter services, and Sunrise Housing program we serve more than 8,000 people experiencing homelessness each year.

Job Title: Housing Stabilization Case Manager

Position Status: Part Time, 30 Hours

Location: Hybrid

Compensation: Starting at $25.00 determined by Sunrise’s structured compensation framework

Reports To: Wayfinder Program Manager

FLSA Classification: Non-Exempt

Position Summary:

The Housing Stabilization Case Manager provides individualized, trauma-informed case management to households at risk of eviction or housing instability through the Upstream Together Collaborative, a partnership between Sunrise, El Buen Samaritano, and LifeWorks.

Case Managers work closely with clients to prevent homelessness by conducting assessments, creating stabilization plans, coordinating financial assistance, and linking households to supportive services such as legal aid, healthcare, and employment. Using a progressive engagement approach, Case Managers reassess household needs every three months and ensure services are delivered in the client’s preferred language. This role is essential in ensuring equitable access to homelessness prevention services across Travis County and requires strong collaboration with partner agencies. We are hiring for 2 positions. One position will work 8:30am-2:30pm or 11am-5pm.

Position Qualifications:

• Bachelor’s degree in social work, psychology, public health, or related field (relevant work experience may substitute).
• Experience working with individuals/families in crisis or experiencing housing instability.
• Strong communication skills
• Bilingual (Spanish) strongly preferred; additional languages valued.
• Familiarity with eviction diversion, housing navigation, or financial assistance programs.
• Current or previous HMIS licensure (preferred)
• Experience with eviction diversion, housing navigation, or crisis response services.

Position Responsibilities:

Client Support & Case Management

• Manage a caseload of households at risk of eviction or housing loss.
• Conduct comprehensive assessments and create individualized stabilization plans.
• Provide ongoing case management, including reassessments every three months.
• Support clients in navigating systems such as courts, landlords, and benefits offices.

Referrals & Resource Navigation

• Coordinate warm handoffs to partner agencies and community providers.
• Connect households to resources such as financial assistance, legal support, healthcare, and workforce development.
• Advocate for households experiencing systemic barriers to housing stability.

Documentation & Reporting

• Maintain accurate and timely case documentation in HMIS and Apricot Solutions.
• Track progress, outcomes, and barriers to inform program improvement.
• Ensure confidentiality and compliance with all data-sharing requirements.

Collaboration & Advocacy

• Participate in Collaborative staffing meetings and cross-agency coordination.
• Share trends and insights to strengthen community-wide prevention efforts.
• Build strong working relationships with landlords, partner agencies, and local providers.

Position Considerations:

• Caseload includes households facing acute crises; this role requires resilience, empathy, and strong boundaries.
• This role operates in a fast-paced environment that requires flexibility, adaptability, and comfort managing shifting priorities.
• Workstations are shared with other staff and partners at Sunrise Hub and partner sites.
• Applicants should be comfortable working in a dynamic, collaborative setting with frequent interruptions and competing demands.
• Sunrise is rapidly growing; responsibilities may evolve as programs expand.

Sunrise Homeless Navigation Center is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of color, race, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunity.

Job Type: Part-time

Pay: From $25.00 per hour

Expected hours: 30 per week

Benefits:

• Employee assistance program
• Paid time off

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have experience working with individuals or families experiencing homelessness, housing instability, or other crises?
• Are you comfortable independently using technology (databases, phone/text systems, and communication apps like Slack or Teams) to track client progress, complete documentation, and communicate with your team?
• Case management at Sunrise often involves supporting clients in crisis while maintaining professional boundaries. Are you comfortable working with individuals who may be in high-stress or emotionally intense situations?
• Do you have experience managing a caseload independently while prioritizing urgent needs and deadlines?
• Are you fluent in Spanish (reading, writing, speaking)?

Do you speak any additional languages?

Work Location: Hybrid remote in Austin, TX 78745

Salary : $25