Center Operations Supervisor

At Sunrise, our commitment to ethical treatment is the heartbeat of our mission. Sunrise ABA opened its doors in 2021 with the goal of providing ethical care while embracing a new-age culture. We provide center-based and in-home ABA therapy in California, Oregon, Washington, and Tennessee.

The Center Operation Supervisor is responsible for the smooth, efficient and compliant daily operations of the clinic, including managing the schedule, staff, and client interactions . This role supports the delivery of high-quality services, compliance with ethical standards, team development, and smooth clinical operation practices.

PERKS:

• Schedule flexibility and autonomy
• Paid Time Off- 23 paid days off in year 1:
• • Up to 15 days PTO
  • 8 paid holidays
  • Sick time is available on a state-to-state basis.
• 401K retirement plans with 4% match
• Medical, dental, and vision insurance
• Competitive salary commensurate with experience.
• Opportunities for career growth within a supportive and dynamic organization.

RESPONSIBILITIES:

Administrative Oversight:

• Oversee administrative staff and daily office operations.
• Act as the main communication source between client families and the staff.
• Oversee reception: greet families and team members, answer calls, and handle mail.
• Manage building access and security, ensuring accurate and current authorized pick-ups, access control, and presence of approved guardians and team members.
• Maintain accurate and updated CentralReach data elements, including schedule changes, appointment conversions, pipeline dates, client and staff profiles, and documentation management reports.
• Handle rescheduling of services, and manage communication of schedule changes, cancellations, and day-of schedule adjustments.
• Support intake assessment scheduling and family portal setup as needed.

Data Tracking and Reporting:

• Track data and prepare management reports, including potential client lists, contract fulfillment, billable percentages, timesheets, turnover, and applicant tracking.

Employee and Client Management:

• Serve as a point of contact for client families regarding non-clinical inquiries or concerns.
• Supervise and support center-based staff, including BT's, RBT's, and Technician Floaters.
• Promote positive staff morale, team collaboration, and conflict resolution when needed.
• Prepare and maintain employee and client rosters and files.
• Act as a liaison between the Sunrise satellite office and Corporate Headquarters.
• Provide payroll support: coding, timekeeping compliance, converting support, amending notes, etc.

Human Resources and Financial Functions:

• Assist with Payroll, Billing, and Human Resources functions.
• Manage office supplies budget and purchase orders for the local office.
• Offer HR support: onboarding and offboarding tasks, timekeeping, training setup, final paycheck processing, and document collection.
• Assist with team member certifications, applications, and exams, handling payment and documentation as needed.
• Manage and facilitate staff breaks and ensure compliance with California labor laws and company policies.
• Partner with HR and leadership on employee relation matters.

Performance Management:

• Hold quarterly coaching sessions and annual performance reviews with direct reports (Administrative Staff).
• Responsible for achieving performance goals and operational KPIs
• Support the Clinical Director with coaching and corrective action documentation.
• Foster a positive team culture: welcome new hires, support staff needs, and organize events.
• Implement procedures to improve office performance, such as minimizing session cancellations and staff turnover.
• Ensure center upkeep and functioning: order supplies, ensure safety and compliance (drills, audits), and act as the "leader of the facility."

Marketing Support and Growth:

• Provide marketing support for the office and meet minimum monthly growth requirements.
• Support marketing efforts: drop off brochures, take pictures, coordinate and set up events.
• Promote the center through local engagement events.

Training and Meetings:

• Attend/lead required training and meetings.
• Meet regularly with the assigned Area Operations Manager for supplemental training and to review monthly goals aligned with quarterly goals set by the Manager of Satellite Operations.
• Coordinate with the facilities team to address center needs and manage vendor visits.

QUALIFICATIONS:

• Bachelor's degree in business, healthcare, psychology, education, or related field preferred.
• 2 years of administrative, operational, or management experience, preferably in healthcare or ABA settings.
• Supervisory or leadership experience required.
• Proficient in scheduling software and Google software suite; experience with CentralReach preferred.
• Proficiency in setting up laptops and tablets for new employees.
• Strong communication, organizational, and problem-solving skills.
• Ability to multitask, prioritize, and maintain professionalism in a fast-paced environment.
• Familiarity with HIPAA and labor compliance; knowledge of California labor law is a plus.
• Reliable, detail-oriented, and committed to confidentiality and team culture.

WORKING CONDITIONS:

• Must work on-site with reliable transportation.
• The Center is open 8am-7pm.
• Flexibility needed to cover the center as needed.
• May require some closing and weekend hours.
• Ability to lift up to 25 pounds
• Ability to sit at a desk for extended period of time