Property Manager - Multifamily

Position Summary

The Property Manager is responsible for leading day-to-day operations at a multifamily apartment community. This role requires a proactive leader who excels in resident relations, team development, leasing performance, financial oversight, and facilities management. Property Managers serve as the key point of contact for both residents and the corporate office, ensuring that the community runs smoothly and aligns with both management standards and ownership expectations.
This role also involves training and mentoring the Assistant Manager to ensure strong operational support and leadership continuity.

Key Responsibilities
Operational Oversight

• Manage all aspects of property operations including leasing, collections, renewals, resident satisfaction, and vendor coordination.
• Ensure compliance with federal, state, and local housing regulations including Fair Housing, ADA, and property code requirements.
• Communicate regularly with the AVP regarding property performance, challenges, and strategic needs.

Financial Management

• Achieve financial goals by monitoring rents, expenses, delinquencies, and budget compliance.
• Approve invoices, manage vendor relationships, and monitor spending to stay within budget.
• Oversee rent collection, posting, deposits, and necessary legal actions for delinquent accounts.

Team Leadership

• Recruit, onboard, and train on-site staff including leasing, maintenance, and administrative teams.
• Conduct ongoing training and coaching to ensure high performance and compliance with company policies.
• Review and approve timecards, conduct performance evaluations, and foster a collaborative work culture.

Leasing & Marketing

• Oversee leasing activity, approve all applications and lease paperwork, and ensure compliance with lease agreements.
• Monitor market trends and complete regular market surveys to stay competitive.
• Implement property-specific marketing plans and outreach strategies to meet occupancy goals.

Resident Relations

• Promote exceptional customer service and ensure timely response to resident concerns and service requests.
• Conduct move-in/move-out inspections and review notices to vacate to improve retention efforts.
• Maintain high resident satisfaction and implement initiatives to foster a sense of community.

Maintenance Coordination

• Partner with the maintenance team to ensure units are market-ready and service requests are completed promptly.
• Conduct regular property inspections and ensure compliance with safety and cleanliness standards.
• Monitor make-ready schedules and oversee preventative maintenance.

Compliance & Reporting

• Maintain complete and accurate records for leases, inspections, renewals, and permits.
• Submit weekly and monthly reports to corporate office and participate in corporate management meetings.
• Ensure property remains in compliance with licensing and safety regulations.

Qualifications

• Minimum 3 years of experience in multifamily property management required.
• Strong leadership and organizational skills.
• Affordable housing program experience
• In-depth knowledge with your state’s lease documents, Fair Housing laws, and Property Code.
• Proficient in property management systems (OneSite/Yardi) and Microsoft Office Suite.
• Excellent interpersonal, communication, and customer service skills.
• Ability to multitask and manage a fast-paced environment effectively.

Work Environment
This is a full-time, on-site position at the assigned apartment community. Weekend availability is occasionally required for staffing and emergencies.

Physical Requirements

• Must be able to walk the property daily, inspect units, climb stairs, bend, lift, and perform general physical tasks associated with property inspections.
• Must possess a valid driver's license and have access to reliable transportation.

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