What are the responsibilities and job description for the Leasing Consultant position at SUNRIDGE MANAGEMENT GROUP INC?
The LEASING CONSULTANT is the property’s sales representative whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned property and properly secure lease agreements from qualified persons. A LEASING CONSULTANT is very service oriented and strives to make current residents feel welcome and comfortable in their community. THE LEASING CONSULTANT will contact a person of authority should any situation warrant an action or decision not included in his or her duties and responsibilities.
Duties And Responsibilities
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Duties And Responsibilities
- Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
- Must have complete knowledge of Fair Housing Compliance laws or attend Fair Housing Training within the first 90 days of employment
- Must have complete knowledge of lease contract, application and other addenda
- Must have complete knowledge of SunRidge policy and procedures as outlined in the Employee Handbook and Operations Manual
- Must immediately notify his or her immediate supervisor or AVP of any illegal conduct by a vendor, resident or other employee
- Maintain a professional, yet friendly, atmosphere in the leasing office and other areas where prospective residents and residents meet
- Maintain work area in a clean and organized manner
- Inspect models and make ready vacancies daily to ensure cleanliness
- Answer incoming phone calls and handle each call whether it is a prospect call, irate resident, service request, etc. Transfer calls to Assistant Manager or Manager when appropriate
- Greet prospective residents, qualify and determine their needs and preferences, professionally present the community and specific apartment(s) while pointing out features and benefits
- Maintain awareness of local market conditions and trends. Contribute ideas to the Manager for marketing the property and for improving resident satisfaction
- Perform outreach marketing duties
- Correctly complete all lease applications, process application verification and notify prospective residents of results
- Complete all lease paperwork including related addenda per SunRidge policy
- Accept rent and deposit – not to include cash or incomplete money orders. Provide receipt upon request using only approved SunRidge receipts from receipt book
- Complete Guest Information form on all prospects, send thank you notes and perform follow up
- Enter phone and/or walk-in traffic from Welcome Cards into the computer daily
- Physically inspect property when on grounds, pick up litter and report any service needs to Manager, to include cluttered patios, inoperable vehicles, broken windows, water leaks, etc
- Inventory office supplies on a weekly basis. Report needs to manager
- Organize and file appropriate reports, leases and paperwork daily
- Attend company meetings when requested
- Document all resident communication (verbal and written) in lease file conversation log
- Assist Manager and Assistant Manager in preparation of daily and weekly reports, market surveys, etc
- Accompany outside vendors on service request calls for occupied apartments when necessary
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