Security Manager

Sunray Park and Casino is located in the heart of San Juan County where we are surrounded by diverse cultures and astounding National landmarks. We are just a short drive away from the snowy mountains of Colorado, the widespread deserts of Arizona, and the sandstone arches of Utah which can bring you an experience of a lifetime. Our casino floor is newly renovated and we have the only horse racing track in the Four Corners area. We offer some of the best entertainment which includes live bands, sporting events, casino member perks, live horse racing, and much much more. You can also enjoy breakfast, lunch, even dinner in our Sportz Arena where you’re surrounded by TV’s broadcasting your favorite sports and entertainment. We have some of the best employees in our community where we thrive on teamwork, customer service, and making our guests the top priority. Our goal is for all of our employees to love where they work and love what they do. We seek to develop intrapersonal relationships with all of our employees to retain each of them as long as possible by giving them the tools to live a safe and happy lifestyle.

Sunray Park and Casino is currently seeking a Security Manager to lead our strong safety team. The Security Manager is responsible for managing all safety functions on the property including the management of all staff. We are in search of an individual with a background in security and management. We have competitive pay scales and benefits including Medical, Dental, & Vision. Our team works closely together in order to ensure the safety and security of all employees as well as our guests and ensure an excellent customer service experience. Join Sunray Park and Casino’s team today and become a part of one of the Four Corners' most highly reputable entertainment establishments.

SUNRAY PARK AND CASINO
POSITION DESCRIPTION

EXEMPT (YES/NO) Yes
POSITION SUMMARY: Responsible for overall supervision, operation and

regulatory compliance of the Security Department.

About Sunray Park & Casino

Sunray Park and Casino is a locally owned entertainment facility where it is our mission to operate a clean, fun, and friendly establishment within our community. We thrive on teamwork, customer service, and making our guests the top priority. The Security
Manager is to maintain our mission, ensure and promote the highest level of customer service skills at all times as you are a representative of Sunray Park. Sunray Park allows its patrons to use Tobacco products on the premises so it is our responsibility to uphold these customer service standards while working in this type of environment. It is our vision to be the top entertainment facility in the four corners with legendary customer service.

Essential Duties and Responsibilities:

• Directly oversee security staff and ensure the overall safety of Sunray Gaming LLC.
• Maintain department compliance with federal and state and local laws, including NM

Gaming Statutes Rules and MIC’s.

• Establish and maintain liaison with various criminal justice and emergency service agencies.
• Preparation and presentation of training programs for all incoming employees and current employees.
• Monitor and maintain access code system, new licensing, and radio communications
• Communicate with customers about upcoming events, information about Sunray Property and direct guests to appropriate destinations.
• Budget preparation; controlling department and labor costs as necessary
• Observe, investigate and write reports in a clear and understandable manner.
• Responds to customer disputes on Sunray premises attempting to resolve in a fair equitable manner
• Conduct security checks and be vigilant in detecting violations of law, company policy, fire and other safety hazards or conditions which could have an adverse effect on the general operation, its employees and patrons
• Ability to maintain confidentiality according to company policy. No Security business should be discussed with other departments or outside individuals or entities.

General Duties and Responsibilities:

• Overall responsibility for personnel management including interviewing, selecting, hiring, training, evaluating, promoting, disciplining, and terminating employees. This must be ongoing and performed in a timely manner
• Ensure the safety and security of employees and customers
• Provide escorts to patrons and employees upon request
• Demonstrates ethical conduct as being in a management role to subordinate staff

1

SUNRAY PARK AND CASINO
POSITION DESCRIPTION

• Keep all customer propriety strictly confidential
• Work in a standing position for hours at a time
• Evaluate performance of security and surveillance staff. Assure that both positive and constructive feedback is provided and documented.
• Develop current and long term goals and objectives for the department
• Cooperate and maintain effective communication with other managers, staff, employees and customers
• Protect the assets of the company
• Comply to Sunray Park and Casino’s Employee Policy Handbook
• All other duties as assigned

Standard Qualifications:

• Previous Law enforcement and security operations in a supervisory or management capacity required.
• Excellent customer service skills
• Must be available to work all shifts, holidays and weekends
• Conflict resolution capabilities
• Ability to adapt to equipment and technology
• Must be Proficient in Microsoft office programs and or be willing to learn
• Strong communication & Intrapersonal skills
• Deliver complex information to diverse audiences
• Ability to meet deadlines
• Follow directions and analyze problems efficiently
• Strong Leadership skills
• Ability to lift heavy items over 25-50 pounds which varies per position
• The desire to be a team player
• Must be able willing and available to work any and all shifts
• May be required to stand for long periods of time
• Obtain Required Licenses by deadline including annual renewals
• Abide by company Policies & Procedures

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• To be able to work in a Casino you have to be 21 years of age or older. Are you over the age of 21?

Experience:

• Customer service: 5 years (Preferred)
• Managment: 5 years (Preferred)
• Gaming work: 1 year (Preferred)

Work Location: In person