What are the responsibilities and job description for the Lead ServiceNow HCM Developer position at SUNRAY INFORMATICS?
Role : Lead ServiceNow HCM Developer
Location: Columbus, OH
Duration: 12 Months
MOI : Telephonic & WebCam
Primary Skills: ServiceNow, HR Service Delivery (HRSD/HCM)
Need Candidates with a Minimum of 12 Years of Experience. This is 100% Onsite role on our W2.
Job Summary:
We are seeking a Lead ServiceNow HCM Developer to support a large financial services client in designing, developing, and enhancing HR digital workflows on the ServiceNow platform. The ideal candidate will have deep expertise in ServiceNow HRSD/HCM modules, enterprise integrations, workflow automation, and platform leadership within regulated environments such as banking or financial services.
The candidate will lead technical delivery, collaborate with HR and business stakeholders, mentor developers, and drive scalable ServiceNow solutions aligned with security, compliance, and operational excellence standards.
Key Responsibilities:
- Lead end-to-end development and implementation of ServiceNow HR Service Delivery (HRSD/HCM) solutions.
- Design scalable workflows, employee service centers, lifecycle events, case management, and knowledge management solutions.
- Gather requirements from HR, compliance, and business teams and translate them into technical designs.
- Customize and configure:
- HR Case Management
- Employee Centre / Portal
- Lifecycle Events
- Document Management
- Virtual Agent
- Flow Designer
- Integration Hub
- Develop and maintain custom applications, scoped apps, UI policies, client scripts, business rules, and REST/SOAP integrations.
- Integrate ServiceNow with enterprise HR systems such as:
- Workday
- SAP SuccessFactors
- Active Directory
- Payroll and identity systems
- Ensure platform governance, security, audit readiness, and compliance with financial industry standards.
- Lead code reviews, release management, CI/CD practices, and platform upgrade activities.
- Troubleshoot complex production issues and optimize platform performance.
- Mentor junior developers and provide technical leadership across projects.
- Collaborate with architects, infrastructure teams, cybersecurity, and enterprise application teams.
Required Qualifications:
- 12 years of overall IT experience.
- 5 years of hands-on experience with ServiceNow development.
- 3 years of experience specifically in HRSD/HCM implementations.
- Strong expertise in:
- JavaScript
- Glide APIs
- Flow Designer
- Integration Hub
- Service Catalogue
- REST/SOAP APIs
- Scoped Application Development
- Experience implementing ServiceNow in banking, insurance, or financial services environments.
- Strong understanding of ITIL processes and Agile methodologies.
- Experience with integrations involving HR, IAM, and enterprise systems.
- Ability to lead offshore/onshore development teams.
- Excellent stakeholder communication and client-facing skills.
Financial Domain Experience:
- HR compliance in regulated industries
- SOX, audit, and data privacy awareness
- Experience with employee onboarding workflows in banking environments
- Knowledge of enterprise risk and governance processes
If you'd like, I can also provide:
- A shorter recruiter-friendly version
- Resume screening criteria
- Interview questions for this role
- Day-1 responsibilities
- Mandatory vs nice-to-have skills matrix
- ATS-optimized version
- Contract-specific version (W2/C2C/1099)