Front Desk Associate

Job Title: Front Desk Associate
Job Type: Full-Time
Location: Sunport Suites, Albuquerque, NM

Job Description

We are seeking a friendly, dependable, and customer-service-oriented Front Desk Associate to join our team at our independently operated hotel. The ideal candidate will be responsible for providing excellent guest service, handling check-ins and check-outs, managing reservations, answering guest questions, and ensuring a positive experience for every guest.

We are looking for someone who is professional, organized, detail-oriented, and able to work independently in a fast-paced hotel environment.

Responsibilities

• Welcome guests warmly and provide professional, courteous customer service.
• Process guest check-ins and check-outs accurately and efficiently.
• Manage reservations, room assignments, cancellations, and modifications.
• Answer phone calls, respond to guest inquiries, and provide information about hotel services.
• Process payments, handle cash transactions, and maintain accurate guest accounts.
• Communicate with housekeeping and maintenance regarding room status and guest requests.
• Address guest concerns and resolve complaints professionally and promptly.
• Maintain a clean, organized, and professional front desk and lobby area.
• Follow hotel policies, procedures, and security guidelines.
• Maintain accurate records, complete assigned paperwork, and communicate important information during shift changes.
• Monitor guest activity and report safety, security, or maintenance concerns to management.
• Assist with other hotel duties as needed.

Qualifications

• Previous hotel, front desk, or customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills and ability to learn hotel reservation systems.
• Ability to handle payments and maintain accurate records.
• Professional appearance, positive attitude, and dependable work habits.
• Ability to multitask and remain calm when handling guest concerns.
• Must be willing to work a flexible schedule, including weekends, holidays, and varying shifts as needed.
• Ability to work independently and as part of a team.

What We Offer

• Competitive hourly pay based on experience.
• Flexible scheduling opportunities.
• A friendly, team-oriented work environment.
• Opportunity to develop hotel operations and customer service skills.
• The opportunity to work directly with hotel management at an independently operated property.

Who We Are Looking For

We want a reliable team member who takes pride in helping guests, pays attention to detail, and understands that excellent customer service is essential to a successful hotel. If you are dependable, professional, and enjoy working with people, we encourage you to apply.

How to Apply: Submit your application through ZipRecruiter. Qualified candidates may be contacted for an interview.

Equal Opportunity Employer: We consider applicants based on their qualifications and business needs, consistent with applicable employment laws.