What are the responsibilities and job description for the Customer Success Manager position at Sunnymac Solar?
EMPLOYER SUMMARY
At SunnyMac Solar, we've been at the forefront of sustainable energy solutions for the past 15 years. Founded with a vision to make clean energy accessible to all, our journey has been marked by accelerated growth and unwavering commitment to our core values. As a leader in the residential solar industry, we take pride in our stable foundation, driven by a dedicated leadership team deeply invested in shaping a brighter, more sustainable future.
Guided by ethical principles and a customer first approach, we understand that our people are the driving force behind our success. Our growth is not just measured by our achievements, but by the positive impact we make on the lives of our customers, communities, and team members. As we continue to expand, we're seeking passionate individuals to join our team and contribute to our shared mission of driving environmental stewardship through innovative solar solutions.
Position Summary
- The Assistant Project Manager will serve as the primary point of contact for clients for the solar project. Responding to all inquiries for the complete life cycle of the project.
Duties and Responsibilities
- Serve as the primary point of contact for clients and stakeholders in answering questions and liaising between stakeholders and project managers.
- Follow daily/weekly agenda to ensure task completion and that the project continues moving forward.
- Address client concerns and ensure customer satisfaction.
- Address project risks/issues and implement mitigation strategies as led by project managers.
- Stay updated on company standards and best practices.
Requirements and Qualifications
- Excellent communicator.
- Ability to meet deadlines and find the best option within the guidelines of the project to move towards completion.
- Facilitate clear communication with other departments and external entities and customers.
- Foster a positive and safe working environment through exemplary behavior and attitude.
- Passionate about renewable energy and the solar industry.
- Desire to learn as much as you can within a solar company.
- Motivated, dependable, organized and a team player.
- Excellent computer skills required.
- Bilingual in Spanish and English is a major plus but not required!
- Solar experience is a plus but not required!
- One year of customer service experience preferred
Benefits
- 401k retirement plan with Roth option
- Dental insurance-free for "Employee Only" plan
- Medical insurance-free for "Employee Only" plan
- Vision Insurance-free for "Employee Only" plan
- Paid time off
- Disability insurance
- Life insurance
Work Location: In person