What are the responsibilities and job description for the Patient Services Coordinator position at Sunny Services?
Sunny Pediatric Services is a pediatric therapy practice that provides speech, occupational, and physical therapy as well as lactation consultation services to little ones in Tallahassee and surrounding areas. We are seeking a highly organized, proactive, and systems-oriented Patient Services Coordinator to support our growing practice. This role is essential in ensuring a seamless experience for families while maintaining efficient clinic operations, strong systems, and optimized therapist productivity.
Patient Services Coordinator Responsibilities:
Scheduling & Operations:
- Schedule, reschedule, and manage patient appointments accurately.
- Fill cancellations and maintain full therapist schedules.
- Manage waitlists and assign new patients/evaluations appropriately.
- Communicate schedule updates to families and therapists.
Referral Management:
- Contact new referrals and guide families through intake.
- Maintain and update an accurate referral log.
- Ensure timely start of care.
Intake, Documentation & Compliance:
- Manage patient intake and ensure all required documentation is complete.
- Verify insurance benefits and track authorizations/IFSPs.
- Follow up with families for missing paperwork or requirements.
- Follow up with doctor's offices and service coordinators regarding prescriptions (Rx), signed plans of care (POCs), and authorizations.
- Maintain accurate, organized, and compliant patient records.
Front Office & Patient Experience:
- Greet and check patients in/out; maintain a welcoming clinic environment.
- Answer phones, respond to inquiries, and support families with questions.
- Collect payments and manage front desk transactions.
- Provide a consistent, professional, and positive experience for all families.
Qualifications:
- Strong organizational and multitasking skills.
- Excellent communication and customer service skills.
- Ability to manage systems and problem-solve independently.
- Experience in healthcare or pediatric settings required.
Why Join Sunny Pediatric Services?
At Sunny Pediatric Services, you'll join a tight-knit team where collaboration and mutual support drive everything we do. Our team-oriented culture means you'll work alongside passionate professionals who genuinely care about each other's success while making a meaningful impact on children and families in our community. As a growing practice, we offer real advancement opportunities, competitive hourly pay with potential to move to salary, and performance-based bonuses that reward your contributions to our shared success. When you join us, you're not just taking a job—you're becoming part of a supportive team dedicated to excellence.
Salary : $18 - $19