Customer Experience and Reservations Agent

Sunny Days Vacation Rentals is a short term vacation rental management company headquartered in Waco, TX.

We are looking for an individual that is a team player and self driven. This is a split responsibility role between a reservation agent and guest experience agent. If you have past experience in the short term rental industry or hotel industry, this is a bonus. We are looking for someone who is comfortable with reservation software (taking bookings, cancelations, refunds, etc.) and confident in guest communications, confrontations and de-escalation on a daily basis.

THINGS TO KNOW:

• IF APPLYING, YOU WILL BE REQUIRED TO LEAVE A PROMTED VOICEMAIL TO SHOWCASE YOUR PHONE SKILLS PRIOR TO LINING UP AN INTERVIEW
• This is a full time position at a physical address (Not remote).
• The schedule is subject to vary seasonally, but will start as: Tuesday through Friday 10:00AM - 9:00 PM (10 hrs w/60 min lunch breaks). Note, this is 4 x 10 hour days, so you will have a 3 day ‘weekend’ each week.
• (Schedule is non-negotiable, please ensure you can commit to this if applying)
• Company software training will be included

RESERVATIONS JOB DESCRIPTION:

• Take inbound requests for new bookings, process payments and assist guests in finding the right house for their needs.
• Work leads daily for interested and prospective guests
• Keep excellent communication and organization with guests looking to book a stay.
• Reach out to guests for final payments and any items where additional action is needed to finalize a booking.
• Modify reservations when needed (Add-ons to folios, cancelations, extensions, etc.)

GUEST EXPERIENCE JOB DESCRIPTION:

• MUST BE COMFORTABLE WITH CONFRONTATION FROM UPSET GUESTS: Though we only hear from a small percentage of guests, with over 10k bookings/year, this will be a regular occurrence to diffuse situations professionally.
• Assist current, future and past guests inquiring about any and all situations needing resolution. Situations may include property-stay requests, complaints, disputes, maintenance requests, cleaning requests, refund requests etc.
• Communicate effectively with necessary departments (Accounting, operations, etc.) in order to carry out the execution of guest-related requests and accomodations.
• Facilitate any tracking procedures or projects required by management.

Job Type: Part-time

Pay: $45,000.00 per year

Benefits:

• Employee discount

Ability to Commute:

• Woodway, TX 76712 (Required)

Ability to Relocate:

• Woodway, TX 76712: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000