What are the responsibilities and job description for the Patient Experience Coordinator position at Sunny Day Pediatric Dentistry?
We are looking for a friendly, and professional Patient Experience Coordinator to join our pediatric dental team. This position is the first point of contact for our patients and families and plays an important role in creating a welcoming, organized, and positive experience from the moment they walk through our doors.
The ideal candidate is someone who genuinely enjoys working with children and families, communicates well, stays organized in a busy environment, and understands the importance of providing excellent customer service.
Responsibilities include:
- Warmly greeting patients and families as they arrive
- Checking patients in and out efficiently
- Answering phones and assisting parents with questions
- Scheduling and confirming patient appointments
- Collecting payments and discussing balances with parents
- Maintaining accurate patient information and documentation
- Communicating effectively with the clinical team to keep the day running smoothly
- Helping maintain an organized, welcoming, and professional front office
- Providing excellent customer service, even during busy or challenging situations
- Following office policies and maintaining patient confidentiality
We are looking for someone who is:
- Friendly, positive, and welcoming
- Dependable and punctual
- Professional in appearance and communication
- Comfortable communicating with parents and children
- Organized and able to multitask
- Detail-oriented and able to follow through on responsibilities
- A team player who is willing to help where needed
- Comfortable working in a fast-paced pediatric dental environment
Dental or medical front office experience is preferred, but we are also willing to consider the right candidate who has strong customer service skills, a great attitude, and a willingness to learn.
This is an important position within our team. You are often the first and last person our families interact with, so we are looking for someone who takes pride in making every family feel welcomed, valued, and cared for.
Pay: $15.00 - $18.00 per hour
Application Question(s):
- Will you be able to reliably commute to Addis, LA 70710 twice monthly for this job?
Work Location: In person
Salary : $15 - $18