What are the responsibilities and job description for the DME Customer Care Specialist - Part Time or Full Time Edit job inform position at SUNMED MEDICAL SYSTEMS LLC?
Role DescriptionThis is an on-site role based in Golden, CO, for a DME (Durable Medical Equipment) Customer Care Specialist; we can hire in a part-time or full-time capacity.ResponsibilitiesUtilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing.Reach out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.Share your knowledge of DME products with customers.Advise the patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.Provide excellent customer service to patients, referral sources as well as our business partners.Communicating effectively with patients, therapists and other health care professionals.Maintain a relationship with referral sources.Create purchase orders and send to manufacturers via fax/email/or manufacturer websites30 hours of work per week minimum QualificationsPrevious customer service experience, telephonic.Comfortable with discussing insurance coverage and financial responsibility with patients.Able to work in a fast-paced environment with strong attention to detail is essential.Brightree experience is a plusFamiliarity of medical terminologyStrong sense of urgency and problem-solving skillsAbility to multitask in a fast-paced environmentAdaptability to new processes and technologyExcellent time management skills, organization, and with strong attention to detailSuperior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel Rate of pay: Starting at $21/hr with experience taken into consideration.Company DescriptionSunMED Medical is a nationally accredited provider of specialized medical equipment to patients in the home care setting. We hold national as well as regional contracts with private insurance carriers as well as Medicare and Medicaid plans.
Salary : $21 - $23