What are the responsibilities and job description for the DME Customer Service Representative position at SunMED Medical Solutions?
SunMED Medical is looking for a customer service-oriented individual to join our team as a full-time customer service representative.
Responsibilities
- Utilize our order processing system, Brightree, to input referral information and manage orders up until the point of billing.
- Reach out to providers to request return of fully completed or required but missing clinical documentation, necessary to process an order according to the department/insurance payor's guidelines.
- Share your knowledge of DME products with customers.
- Advise the patients and referral sources of the patient's insurance coverage, advising of any out-of-pocket expenses that would be incurred to process the order.
- Provide excellent customer service to patients, referral sources as well as our business partners.
- Communicating effectively with patients, therapists and other health care professionals.
- Maintain a relationship with referral sources.
- Create purchase orders and send to manufacturers via fax/email/or manufacturer websites
- Hours of work will be 9AM-5PM MST upon successful completion of training.
Qualifications
- Previous customer service experience, telephonic or face-to-face.
- Comfortable with discussing insurance coverage and financial responsibility with patients.
- Able to work in a fast paced environment with strong attention to detail is essential.
- Brightree experience is a plus
- Familiarity of medical terminology
- Strong sense of urgency and problem-solving skills
- Ability to multitask in a fast paced environment
- Adaptability to new processes and technology
- Excellent time management skills, organization, and with strong attention to detail
- Superior/excellent computer skills using remote access and a computer network, which includes thorough knowledge of Outlook and more than a basic familiarity with Excel.
- The ability and acumen to understand software platforms and how to use them effectively. Eventual complete knowledge of these platforms is essential to be effective in this position. Platforms: Outlook, Teams, Excel
The pay for this position starts at $21/hr. Further consideration on compensation possible based on experience.