Quality Supervisor

COMPANY DESCRIPTION 

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us! 

POSITION SUMMARY 

Quality Supervisor will be responsible for Quality operations occurring at an AirLife Distribution Center, including the overall Quality of product through the facility. This position ensures products are meeting internal, customer, and regulatory requirements, and that processes and transactions are being conducted in an efficient, compliant manner. As Quality Supervisor, this role is expected to work collaboratively in a cross-functional team, and will be responsible for overseeing the Quality Control and Inspection teams operating at this facility, ensuring they have the support, tools, and processes in place to conduct their responsibilities as expected. The Quality Supervisor is expected to drive a strong focus on team development, engagement, and professional growth. As a leader within the Quality department, this position will participate in strategic initiatives including inventory and process flow planning, continuous improvement activities, and focus on customer and patient safety.   

POSITION QUALIFICATIONS 

Knowledge, Skills, & Abilities:  

• Knowledge of quality standards for medical devices (e.g., ISO 13485, FDA QSR, MDSAP, EU Medical Directives, and Canadian Medical Device Regulations.
• Excellent verbal and written communication skills.  
• Excellent organization skills and attention to detail.   
• Ability to multi-task.  
• Sound, systematic problem-solving skills.  
• Strong computer skills: MS Word, MS Excel, PowerPoint, Database Management and Statistical Analysis.  
• Able to collaborate with diverse groups of people.
• Strong ability to conduct root cause analyses.

Level of Experience:  

• A minimum of 5 years of Quality System experience in an FDA regulated and/or ISO certified facility (preferably ISO 13485).  
• A minimum of 3 years in a leadership role, leading and mentoring employees.  
• A minimum of 3 years in quality control and product inspection. 

Level of Education:  

• Bachelor/Associate degree or equivalent work experience.

Travel:  

As the business needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Line Manager Duties:   

• Provide clear direction, coaching, and performance management to support team development and achievement of AirLife goals.  
• Align team’s objectives with AirLife priorities, ensuring compliance, promoting a culture of accountability, and upholding AirLife values.  
• Take accountability and ownership for actively participating in recruitment processes and supporting fair treatment in disciplinary processes for your team.  
• Drive continuous improvement by fostering innovation, operational excellence, and adoption of best practices within the team.  
• Champion employee engagement, inclusion, and career development through regular check-ins, talent reviews, and succession planning.  
• Manage your team’s budget responsibly and exhibit financial accountability.  

Individual Contributor Duties: 

• Support team through sort and rework activities and ensure adequate resources for completing daily and project-based work punctually. 
• Represent customer requirements internally. 
• Communicate with outside departments within the plant and in other company facilities to ensure a continuous operational flow. 
• Communicate cross-functionally concerning quality and testing issues. 
• Lead a team of 1-4 quality control specialists focused on product quality and compliance.   
• Provide oversight of activities in the Quality inspection laboratory, and management of all equipment therein. 
• Investigate operational and technical issues, leading root cause and troubleshooting activities, resolution of problems, and thoroughly documented activities. 
• Owner and leader of nonconformances and CAPAs as it relates to acceptance criteria and distribution processes.  
• Ensure compliance to AirLife SOP's and quality control documents for product and manufacturing within the warehouse and distribution centers.  
• Utilize data to drive quality control results. 
• Report to upper management on the performance of product quality and any need for improvement.
• Support pre-audit and post audit activities and facilitate closure of audit findings impacting relevant facilities and processes.  
• Create, identify, and report on quality metrics when necessary. 
• Identify areas of opportunity and support continual improvement of the Quality Management System.  
• Communicates with all departments to ensure a continuous operational flow.

OTHER RESPONSIBILITIES 

• Uphold and embody AirLife’s values in all aspects of work.
• Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety. 
• Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
• Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
• Contribute to building and maintaining a positive team environment.
• Assure all policies and guidelines are implemented and followed.

QUALITY POLICY 

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements. 

DEIA STATEMENT 

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace. 

Please note: The responsibilities outlined above are not exhaustive and may evolve over time. The role holder may be required to undertake additional duties as reasonably expected to meet the needs of the company.