What are the responsibilities and job description for the Customer Service Representative position at Sunlink Energy?
The Customer Service Representative is responsible for managing inbound customer communication and ensuring all service-related matters are handled efficiently and professionally. This role plays a critical part in maintaining customer satisfaction by coordinating service appointments, documenting interactions accurately, and following through until issues are fully resolved.
The ideal candidate is organized, detail-oriented, and committed to delivering a high-quality customer experience at every stage.
Responsibilities
- Answer inbound customer calls and direct inquiries appropriately
- Schedule service appointments and coordinate technician availability
- Upload detailed call notes and customer updates into CRM in real time
- Document service issues clearly to prevent miscommunication between office and field teams
- Reach out to previous customers for post-install quality control and satisfaction follow-ups
- Conduct check-in calls after install, inspection, and PTO to ensure customer satisfaction
- Log customer feedback and escalate service concerns when necessary
- Track open service tickets and follow up until resolution
Qualifications
- At least 1 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)