What are the responsibilities and job description for the Reservation Agent position at Sunland RV Resorts?
Reservations Agent
Our company strives to be a leading hospitality RV company by employing the very best people, trained and empowered to deliver a quality product with sensational service to every guest, every time.
Position Description
As a member of the Reservations Team, the Reservation Agent plays a vital role in creating exceptional guest experiences by professionally managing reservation inquiries via phone, web, email, and chat. This individual will assist in maximizing occupancy and revenue through effective sales techniques, detailed reservation management, and top-tier customer service. Must be available for weekends (Sundays required) and holidays.
Roles and Responsibilities
- Answer incoming phone calls, emails, and web chats in a courteous, professional, and timely manner.
- Guide potential guests through the reservation process, ensuring clarity and satisfaction.
- Promote resort services and amenities with in-depth knowledge and persuasive communication.
- Upsell site types, extend stays, and offer additional packages such as cottage/villa rentals.
- Maintain accurate reservation records, including guest preferences, special requests, and payments.
- Meet or exceed daily, weekly, and monthly performance targets (e.g., occupancy, call ratios, revenue).
- Assist with administrative tasks such as booking, tracking, modifying, and confirming reservations.
- Other duties as assigned.
The Ideal Candidate:
- Customer Service-Oriented: Committed to going above and beyond for guests with a positive attitude.
- Effective Communicator: Excellent verbal and written skills; able to explain, persuade, and resolve effectively.
- Detail-Oriented Organizer: Manages multiple bookings while ensuring accuracy in data entry.
- Sales-Minded: Utilizes upselling techniques to enhance guest experiences and boost company revenue.
- Tech-Savvy: Comfortable using reservation software, email systems, and Microsoft Office Suite.
- Flexible & Adaptable: Thrives in a dynamic environment, able to multitask and manage shifting priorities.
Qualifications
- High school diploma or equivalent.
- Prior experience in sales, customer service, hospitality, reservations, or front desk roles preferred.
- Strong computer proficiency and basic math skills.
- Must be fluent in English; bilingual skills are a plus.
- Experience in call center or RV/campground industry is a plus.
Work Environment & Benefits
- Monthly Incentive program
- Health insurance
- 401k with matching
- 2 weeks paid vacation
- 5 sick days
- 6 paid holidays 1 birthday holiday
- Free Parking
- Gym Membership
- Professional Development Assistance
Job Type: Full-time
Pay: $19.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Professional development assistance
Ability to Commute:
- La Jolla, CA 92037 (Required)
Ability to Relocate:
- La Jolla, CA 92037: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $30