Dock Coordinator - 2nd Shift

Job Title: Dock Coordinator

Department: Operations

Reports to: Supervisor

FLSA Status: Nonexempt

JOB SUMMARY:

The Dock Coordinator is primarily responsible for providing outstanding customer service and operational oversight for Sunland Logistics Solutions, Inc. customers by utilizing highly, in depth knowledge of customer products, procedures and processes

DUTIES AND RESPONSIBILITIES:

The Dock Coordinator performs the following tasks:

• Control and authority over all aspects of inventory and order management
• Knowledge of Infor to perform daily tasks
• Handle all crisis resolutions
• Manage inventory control and quality assurance for customer products
• Direct control over traffic, IT and operational processes that affect a positive outcome in the area of customer service
• Provide timely feedback to the customer regarding service failures or any other concerns
• Exercise discretion in inventory situations to ensure orders are shipped complete
• Open and close trucks
• Directs workflow of orders to Operations Department for timely shipment
• Address all customer issues and ensure effective and long-term problem resolution
• Conduct daily hand off with previous/next shift
• Create Wave and print pick tickets, maintain HOT requirements and Invalids
• Print replenishment and 99’s tickets
• Separate OAS indicator
• Respond to customer emails
• Monitor Tulip
• Keep up with short ships 
• Send Delta 36 every hour
• Make decisions and inform Operations what the priorities are and flow of work to be accomplished
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Excellent customer service skills
• Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals, and requisitions
• Ability to calculate figures and amounts
• Ability to interpret technical documents
• Excellent verbal, written, and interpersonal communication skills
• Ability to organize and manage multiple priorities
• Ability to work in a team environment
• Good computer skills (Microsoft Office operations)

EDUCATION AND/OR EXPERIENCE:

High school diploma or general education degree (GED); three years or more related experience in customer service, preferably 3^rd party logistics or equivalent combination of education and experience. 

LANGUAGE SKILLS:

Ability to read and interpret documents, including protocols, standard operating procedures, customer orders, and pick tickets. 

REASONING ABILITY:

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. 

WORK ENVIRONMENT:

The performance of this position requires exposure to the warehouse areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and foot protection. The performance of this position may occasionally require exposure to areas where certain areas require the use of personal protective equipment such as safety glasses with side shields. For the most part ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. 

This job description is for the Milan, TN – Delta site only.