Training and Development Supervisor

Job Description

Job Title: Training and Development Supervisor

Department: Safety and Training

Reports to: Operations Manager

FLSA Status: Exempt

JOB SUMMARY:

• The Training and Development Supervisor leads and coordinates site learning activities to ensure team members are trained, qualified, and performance-ready to safely meet customer and operational requirements. This role designs, delivers, and tracks onboarding, process training, refresher training, and development programs; maintains training documentation and partners with Operations, Safety, and People & Culture to support a high-performance team. The position directly supervises Site Liaisons and Housekeeping Team Members and is responsible for coaching, scheduling support, performance management, and continuous improvement within these teams.

DUTIES AND RESPONSIBILITIES:

• Supervise Site Liaisons and Housekeeping Team Members, including onboarding, training, coaching, work assignments, time/attendance accountability, and day to day direction. 
• Provide performance feedback and coaching, partner with People & Culture on corrective action, investigations, and documentation as needed.
• Conduct classroom and on the job training across departments; provide refresher training and skill reinforcement based on performance trends, audits, and changes to procedures. 
• Safety processes – facilitate safety initiatives and help drive a positive safety culture. 
• Partner with Operations to drive standardized work and continuous improvement; help identify skill gaps and implement training. 
• .Forklift operations – facilitate all training required for forklift certification and includes classroom/practical review, provide refresher training when needed.
• Must be willing to become a JJ Keller Certified Train the Trainer
• This is a FLEX position and requires working on the shift were needed
• Other Duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• 1-3 years' experience in warehouse operations
• Broad knowledge of warehouse operations
• Excellent verbal, written, and interpersonal communication skills
• Ability to organize and manage multiple priorities
• Ability to work in a team environment
• Good computer skills (Microsoft Office operations)

EDUCATION AND/OR EXPERIENCE:

High School Diploma and 1-3 years of experience in warehouse operations 

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Possess or have ability to become forklift certified
• Valid Driver's License or equivalent 

LANGUAGE SKILLS:

Ability to read and interpret documents, including protocols, standard operating procedures, customer orders, and pick tickets. 

REASONING ABILITY:

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The performance of this position requires exposure to the warehouse areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and foot protection. 

Site Specific:

• NCM investigations and email communications with the team and the customer
• Training FST’s and Sunland TM’s with follow ups (30/60/90)
• 25 weekly location checks
• 1 weekly process audit
• Training Matrix up to date
• Creating and updating Work Instructions
• Detailed EOS

The Training and Development Supervisor is frequently exposed to hot, humid, and cold conditions. The noise level is moderate. 

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job chang

THIS DOCUMENT DOES NOT CREATE AN EXPRESSED OR IMPLIED CONTRACT OF EMPLOYMENT OR ALTER AT-WILL EMPLOYMENT STATUS.