What are the responsibilities and job description for the RMA Logistics Driver position at Sungrow USA Corporation?
RMA Logistics Driver
About Sungrow:
Sungrow North America is a leading provider of renewable energy solutions, specializing in the development and manufacturing of photovoltaic inverters and energy storage systems. The company offers a comprehensive range of products and services designed to optimize the performance and efficiency of solar power installations. Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service, aiming to provide sustainable and reliable energy solutions to meet the growing demand for clean power.
Position Summary
We are seeking a reliable and hands-on RMA Logistics Driver / Warehouse Technician to support the end-to-end movement and handling of return materials (RMA). This role is responsible for pickup and delivery of materials from customer sites, as well as warehouse operations support when not on the road.
This is a hybrid role combining transportation, material handling, and warehouse operations, requiring strong coordination, attention to detail, and a safety-first mindset.
Key Responsibilities
Transportation & RMA Pickup
- Operate company vehicle (truck with trailer) to perform pickup and delivery of RMA materials
- Plan and execute efficient pickup routes based on schedule and priority
- Ensure safe handling, securing, and transport of materials
- Maintain accurate pickup and delivery documentation
Material Handling & Equipment Operation
- Operate forklift and material handling equipment safely and efficiently
- Perform loading and unloading of materials
- Assist with packing, palletizing, and securing shipments
Warehouse Operations Support
- Support warehouse activities when not performing deliveries, including:
- Packing outbound shipments
- Inventory cycle counts
- Receiving and put-away
- Ensure materials are properly labeled and tracked
Coordination & Communication
- Coordinate with RMA Team, Warehouse, and customer sites
- Provide timely updates on pickups, delays, or issues
- This role is reporting to Warehouse Manager
Basic Technical Awareness
- Maintain basic understanding of parts and components
- Verify materials against documentation during pickup and delivery
Qualifications
- Valid driver’s license and CDL is required
- Experience driving truck with trailer
- Forklift certification (or ability to obtain)
- Experience in warehouse/logistics operations preferred
- Ability to lift 50 lbs
Key Performance Indicators (KPIs)
- On-time Pickup & Delivery Rate: ≥ 95% completed within scheduled timeframe
- Request-to-Pickup SLA: Pickup completed within agreed timeframe (e.g., 24–48 hours from request)
- Inventory Accuracy: ≥ 98% accuracy on handled materials (no discrepancies between physical and system records)
- Documentation Accuracy: 100% completion of required pickup/delivery records and RMA documentation
- Cycle Count Accuracy (when supporting warehouse): ≥ 98%
- Safety Compliance: Zero preventable safety incidents or violations
- Utilization: Productive use of time between driving and warehouse support tasks
Safety Requirements
- Operate all vehicles and equipment in compliance with company safety policies and local/DOT regulations
- Perform pre-trip and post-trip vehicle inspections, including trailer and securing mechanisms
- Ensure proper load securing and weight distribution at all times
- Follow forklift and material handling safety procedures
- Use required personal protective equipment (PPE) (e.g., safety shoes, vest, gloves)
- Report any incidents, near misses, or equipment issues immediately
- Maintain clean driving record and adhere to all traffic laws and company driving policies
- Participate in required safety training and certifications
Working Conditions
- Combination of driving and warehouse environment
- Exposure to outdoor conditions and loading dock operations
- Physical work including lifting, loading, and equipment operation
Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements. Thank you for your interest in Sungrow.
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Salary : $20 - $26